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Lockup issues on Windows XP after connecting USB HDD - known conflicting software


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To date, the following drivers have been identified to cause lockup issues on Windows XP when used concurrently with ESET products:

%windir%\system32\drivers\wavxdmgr.sys 06.06.00.066 (WAVE EMBASSY® Security Center)
%windir%\system32\drivers\InCDfs.sys 5.9.10.0 (Nero)
%windir%\system32\drivers\sandbox.sys 15/6/2011 (Agnitum Outpost Firewall)
%windir%\system32\drivers\mbam.sys (Malwarebytes paid version)
%windir%\system32\drivers\PDFsFilter.sys (PerfectDisk OptiWrite Filter Driver)
%windir%\system32\DRIVERS\YahooStorage.sys
%windir%\system32\DRIVERS\xlkfs.sys (Easy File Locker)
%windir%\system32\DRIVERS\PCTCore.sys (PC Tools Kernel Driver Suite)
%windir%\system32\DRIVERS\FSPFltd.sys (FSPro Labs My LockBox 2)

If you experience lockup issues after installing ESET NOD32 Antivirus or ESET Smart Security on Windows XP, check for the presence of the aforementioned drivers. If found, rename the driver in safe mode or uninstall the troublesome software to see if it resolves the issue.

Should the problem persist, generate a complete memory dump from the point the issue occurs as per the instructions here. To enable manual generation of memory dumps, right-click this link, save the file on the disk and run it with administrator privileges. Once you have generated a memory dump, contact Customer care or an ESET moderator for further instructions.

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