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Marcos

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Posts posted by Marcos

  1. Yes, you can ignore it. We cannot affect what is reported in the WD Security Center.

    ESET firewall is an advanced one and provides additional features, such as: IDS and exploit detection, dynamic firewall profiles, learning mode support, monitoring of changes in network-aware applications, etc. A part of the firewall is Botnet protection and Network protection. While the former serves to detect malicious communication of bots and thus can detect and block brand new malware not detected by other protection layers, the latter protects the computer from exploits exploiting vulnerabilities in network protocols. They are not included in ESET Endpoint Antivirus. However, these features are not disabled by disabling the firewall in the advanced setup.

  2. This is ok and this panel is fully under control of the OS. You should see this in the firewall setup:

    image.png

    The good thing is that even with the firewall disabled, Botnet protection and Network protection modules remain enabled. Thanks to that the computer will remain protection from possible attacks via vulnerabilities in network protocols coming from unpatched computers.

     

  3. As for notifications about missing updates, my Windows 10 is currently fully up to date so I can't test it right now. However, I don't think that any changes have been made in this regard that could stop the notifications from working.

    Re. notifications about module updates, if you installed v11.2.49 from scratch you need to enable them in the advanced update setup. They are disabled by default.

  4. Are you able to reproduce it with Edge, IE or Firefox? Does it happen even if you have 1 tab open in Chrome? I'd suggest using Procmon to capture the operations that occurred during a freezing period: https://support.eset.com/kb6308

    Does merely pausing the firewall from gui make a difference or it must be disabled completely in the advanced setup for the issue to not occur?

    At any rate, I'd recommend contacting your local customer care so that the case is tracked properly.

  5. By the way, on Windows we strongly recommend preferring ESET Endpoint Security to ESET Endpoint Antivirus since it also contains Network protection module which can also protect unpatched computers from exploits in network protocols, such as SMBv1. With this protection, users of ESET Endpoint Security v6 were protected from the infamous WannaCry and other malware exploiting the EternalBlue vulnerability for spreading over networks. Also troubleshooting network-related or update issues is easier with EES since it enables logging of the network communication to a pcap log.

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