[Windows Live Mail 2012 vers 16 - HOW 2 SCAN with NOD32AV]

The update issue is discussed here and we assume it will be solved shortly by temporarily disabling notifications about newer versions. The issue doesn't affect updating as is more of a visual glitch than a serious issue.

[Beta 7]

There's another forum dedicated to v7 beta and an ongoing dicussion about this issue. Having said that, we'll draw this topic to a close.

[error on updating : update file has not been digitally signed]

The aforementioned message appears if update files are modified by a proxy server. I'd suggest that you capture the network communication using Wireshark during an update (http should suffice), upload it to a safe location and send me the download link via pm.

[Got the Blues]

Whenever you experience issues with BSOD, please provide the memory dump created during the crash and compressed in an archive to ESET for analysis. Feel free to drop me a personal message with a download link to speed up the analysis.

[Problem after infected files were cleaned]

We've fixed it during a remote session. There was a shortcut in the startup folder attempting to load a non-existing dll.

[Better way to exclude files]

Unfortunately, this is not possible. Creating general rules for files just by name while ignoring the path would be dangerous as the rules would be easily applied for malware, too, if the same file name was used by malware.

[Leadbolt.B]

I reckon Leadbolt is detected as a potentially unwanted application (PUA) which is a fully optional detection.

[may i know when v6 will be final?]

Just to inform other users, the issue was confirmed to be caused by a bug in Windows Filtering Platform and other vendors have reported it to Microsoft as well.

[NOD 32 and Emsisoft Anti-Malware]

Yeah, sorry, it's was early morning and I misread the post

[Windows Live Mail 2012 vers 16 - HOW 2 SCAN with NOD32AV]

It seems to be a weird tactics to make own software totally undocumented for 3rd party vendors and then offer own solutions.

Note that ESET scans email for malware regardless of the email client use provided that it's received via POP3(S)/IMAP(S) protocols. The only module that won't work without a dedicated email client plug-in is antispam.

[Virus Scan Wont Work??]

I'd suggest enabling logging of all files so that you can see what's actually being scanned.

[NOD 32 and Emsisoft Anti-Malware]

If you have the full version of Malwarebytes installed, you should disable its real-time protection (especially if you have Windows XP).

[may i know when v6 will be final?]

Please supply the memory dump created during BSOD to ESET for analysis. It doesn't necessarily mean that ESET is the culprit; the BSOD could be caused by a bug in Windows Filtering Platform and not having the appropriate hotfixes installed. The memory dump should definitely shed more light.

[ESS - The never ending update]

Please confirm or deny my assumption that automatic updates are downloaded fine as long as an automatic update task is scheduled and the only issue is that Application update gets stuck.

[ESS - The never ending update]

The issue is being investigated. I was able to update v7 without an issue on Windows XP so far.

[VSS blocked install Paint.net 3.5.11 Black screen on boot]

I've tried to reproduce the issue on Windows XP to no avail. After installation and a computer restart, the system started alright. If you can reproduce the issue with black screen, does it go away after renaming C:\Windows\System32\drivers\ehdrv.sys driver in safe mode?

[Eset does not start on windows]

We'd need to get a SysInspector log as well as a boot log created using Process Monitor for analysis. Maybe the fastest way to tackle this issue would be by contacting your local Customer care who would assist you with the issue.

[Not able to list remote directories while connected using sftp (ftp over ssh) after instalation of ESS6]

If disabling firewall makes a difference, enable logging of blocked communications in the IDS setup, reproduce the issue and post the recent firewall log records here.

[Eset does not start on windows]

Do you mean that egui.exe is not among running processes in the Task manager after the system starts?

[Eset Smart Security 6 + Outlook 2013 Rules problem]

Do you use default antispam settings? Does disabling either "Add text to email subject" or "Move messages to spam folder" make a difference?

[Aggain, Eset crashes]

When reporting an issue to ESET, an ESET SysInspector log is the most essential thing to get for analysis along with the information which of the protection modules needs to be disabled in order for the issue to stop manifesting. Feel free to send me the log attached to a personal message.

[Bitcoin Miner Timerserver.exe]

Apparently the file has been detected since update 8624. Almost none of the big AV vendors detect it to date.

[Problem after infected files were cleaned]

It's not wise to restore malware just in order to get rid of this message. Please create a SysInspector log and send it to me attached to a personal message.

[a malware in a web page]

Detection was actually added in update 6862 on Feb 2, 2012 and it's been detected since then:

 

c:\test\9c0b098ca31c83cd2baa703ea657ac9a8c852cb8.htm - JS/Kryptik.HK trojan

[Document protection fubared my pc]

Document protection is disabled by default because registering it in the system (Windows registry) may have adverse impact on system performance due to a bug in Microsoft Office. I'll try to find out and let you know which registry value needs to be changed in safe mode to disable integration.