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ESET CyberSecurity 4.x ignoring exclusions

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I have an issue with a product which kills system performance with Real Time Protection enabled.  The vendor advises disabling RTP for the folder where it stores data.  


e.g. \users\username\documents\vendorfolder


So I have added that path to the exclusions list as follows:




However the application still performs poorly and the system console shows logs from the esets_daemon logging Warning for Slow Load for files which are within \users\username\documents\vendorfolder and so should be excluded from RTP scanning.


Am I doing something wrong?



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