RyanTsai 3 Posted September 9, 2016 Share Posted September 9, 2016 Aftering upgrading the Agent on the Shared Local Cache appliance to 6.4.293.0, ERA started report that "Product is Installed but not running": I managed to get the Agent trace log on the appliance, this is what it says: 2016-09-08 16:21:24 Error: CEslcConnectorModule [Thread 7f02677fe700]: Connecting to '/opt/eset/eslc/sbin/eslc_daemon' failed with: Connection refused. EES/EAV daemon is not probably running 2016-09-08 16:21:43 Error: CEslcConnectorModule [Thread 7f02677fe700]: Connecting to '/opt/eset/eslc/sbin/eslc_daemon' failed with: Connection refused. EES/EAV daemon is not probably running The appliance is still working properly, I can see the number of queries being changed, so perhaps there's a compatibility issues with Agent 6.4 on Linux and ESLC 1.0.16.0? Link to comment Share on other sites More sharing options...
ESET Staff Solution MichalJ 426 Posted September 9, 2016 ESET Staff Solution Share Posted September 9, 2016 Hello, this is a tracked known issue. After upgrade, connection between ERA agent and ESLC kernell breakd. It however works OK. You should re-deploy the appliance and prevent it from upgrading the agent. We are working on a newer version of appliance, which will fix this behavior. The same applies for the cerrently released ESET Virtualization Security Appliance. Link to comment Share on other sites More sharing options...
timo 0 Posted September 26, 2016 Share Posted September 26, 2016 is there any update on the newer version of the appliance? Link to comment Share on other sites More sharing options...
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