Kaboom 0 Posted August 6, 2016 Share Posted August 6, 2016 HI there Trying to install Eset Smart Security 9. I tried both the live installer and the offline one and it hangs at 2% saying "stopping services". Nothing else happens after that. It's a brand new Windows 10 laptop. 16 gigs of ram. 2.6ghz quad core cpu Please help. Thanks Alex Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 159 Posted August 9, 2016 Former ESET Employees Share Posted August 9, 2016 Since most new computers come pre-installed with security software from another vendor, we'd recommend uninstalling it as that could be what's causing the hangup. You can find our AV Removal Tool as well as links to official links for each vendor here: hxxp://support.eset.com/kb146/ Link to comment Share on other sites More sharing options...
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