canada3 1 Posted June 2, 2015 Share Posted June 2, 2015 I just deployed my first batch of ESET Endpoint Security 6.1.2227.0 Works pretty well. However, we have a couple people out of the batch who's Outlook will no longer update. One of those people happens to be the CEO The only thing I have been able to do to get it to work is to switch them into Non Cached mode and it appears to work. They are not getting any new emails while it is stuck on "Updating Inbox". This does still happen when I start Outlook in safe mode as well, without the plugins. Any help would be greatly appreciated. canada3 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 2, 2015 Administrators Share Posted June 2, 2015 Was Endpoint v5 installed on this machine previously? If so, I assume you had never run into this issue, had you? How many emails are approximately in inbox? Is it hundreds or thousands? Link to comment Share on other sites More sharing options...
canada3 1 Posted June 2, 2015 Author Share Posted June 2, 2015 No, this machine never had ESET on it. These boxes range from hundreds to tens of thousands. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 3, 2015 Administrators Share Posted June 3, 2015 Please raise a support ticket with US customer care. It will be necessary to install a logging version of the Outlook plug-in, get debug logs for analysis and pass them to the developers for analysis. Link to comment Share on other sites More sharing options...
canada3 1 Posted June 3, 2015 Author Share Posted June 3, 2015 I do not have time for that. I just rebuilt their OST file and it appears to be working now. Link to comment Share on other sites More sharing options...
zackliu 2 Posted June 3, 2015 Share Posted June 3, 2015 Same issue happened to us..End up waiting 3-4 hours for a few large inbox (1GB to 3 GB) and eventually Outlook starts to update inbox. Link to comment Share on other sites More sharing options...
canada3 1 Posted June 3, 2015 Author Share Posted June 3, 2015 Same issue happened to us..End up waiting 3-4 hours for a few large inbox (1GB to 3 GB) and eventually Outlook starts to update inbox. Thanks for the feedback! Glad we are not the only ones! We also have a couple machines in which ESET butchered the MBR, and now they wont boot. I have to manually select the hard drive to boot now. Hoping its just a simple MBR repair and it will be back to working. Just dumb that I am even having to think about this! canada3 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 3, 2015 Administrators Share Posted June 3, 2015 If there is an excessive number of emails in inbox, it can take some time until ESET scans all emails for the first time after installation. Usually not all emails are kept directly in inbox but are organized in folders. Link to comment Share on other sites More sharing options...
kenny.hoh 1 Posted June 30, 2015 Share Posted June 30, 2015 Installed EES version 5.0.2229 over in 500 computers, in random, some machines couldn't update the inboxes. Sending email is possible. The user IT admin need to rebuild the OST (more than 2GB) and complainted it never happen before prior installing EES. The incident do not have a pattern and it is a random case, so hard for us to pin point the exact trigger point. Unable to collect logs as the issue happen randomly, and once the OST is rebuild, everything is fine. More than 20 PC is affected Link to comment Share on other sites More sharing options...
Lseven David 0 Posted June 14, 2017 Share Posted June 14, 2017 If the PST or OST file is renamed lets say to .old and the addin in still there will it take less time to scan or the same if we just leave the original file Link to comment Share on other sites More sharing options...
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