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Product update ended with an error


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Today I recieved a message for an update for the ESET smart security 8.

When I clicked on Update I recieved the following error:

 

post-7422-0-12444100-1432194881_thumb.jpg

 

 

 

I clicked on Troubleshoot update issue but the error is not listed in the Help menu that is showed. ( which is odd because Im sure this error isn't unique )

Why do we recieve the error and what to do?

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The error would occur if the connection with an update server was interrupted for some reason. Are you continually getting the error when attempting to update ESET manually? If so, drop me a pm and I will connect to your computer remotely and try to find out the cause. Are you able to open hxxp://um10.eset.com/eset_upd/update.ver in a browser?

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  • 4 months later...
  • ESET Moderators

If the first time the issue occured was a couple of days ago, we had our update servers overloaded which could cause such issues. Since then, the load is back to normal.

Have you been able to successfully install the product?

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