Nathan Warren - REformIT 1 Posted 16 hours ago Share Posted 16 hours ago Anyone else having issues with FDE not working, seems currently to be affecting Lenovo and Microsoft surface devices We have a ticket logged with ESET support but thought i would also post here. Quote Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted 5 hours ago ESET Staff Share Posted 5 hours ago (edited) Hi @Nathan Warren - REformIT, If you have not been asked already, please can you acquire the following logs: https://support.eset.com/en/kb7123-eset-encryption-diagnostics-tool and submit them to the agent handling your case. These should include the appropriate information to assist you with your issue. Unfortunately based on this screenshot alone, I would not be able to advise you as to what the issue may be. Thank you, Kieran Edited 5 hours ago by Kstainton Quote Link to comment Share on other sites More sharing options...
Nathan Warren - REformIT 1 Posted 4 hours ago Author Share Posted 4 hours ago Thanks Kiera, posted here to see if anyone else had experienced issues and found a fix, we have already provided logs and the UK team and escalated to HQ, we will wait for a response from them Quote Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted 4 hours ago ESET Staff Share Posted 4 hours ago Hi @Nathan Warren - REformIT, Do you have a case number you could provide me with? I ask as you mention this having been escalated to HQ, which would in all likelihood would mean it is already with my team. Thank you. Quote Link to comment Share on other sites More sharing options...
Nathan Warren - REformIT 1 Posted 4 hours ago Author Share Posted 4 hours ago No worries, it is - 00830644 Quote Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted 3 hours ago ESET Staff Share Posted 3 hours ago (edited) Amazing, thank you, I shall contact the agent handling your case and help find a resolution to your issue as I believe I know what it is. We will get back in touch via case #00830644. Thank you. Edited 3 hours ago by Kstainton Quote Link to comment Share on other sites More sharing options...
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