rick2201 0 Posted 4 hours ago Share Posted 4 hours ago Remote (rdp) is not working on other networks (servers) (I have several networks by lan to lan) Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,298 Posted 4 hours ago Administrators Solution Share Posted 4 hours ago If you have installed ESET Security Server without a firewall, does setting "Limit incoming RDP connections" to "All networks" make a difference? If so, we strongly recommend to set up trusted networks properly and change this setting back to "Trusted zone" or at least to "Local addresses" or subnets: rick2201 1 Quote Link to comment Share on other sites More sharing options...
Topher 1 Posted 3 hours ago Share Posted 3 hours ago We are having the same issue. We do not have/see the Limit incoming setting. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted 3 hours ago Administrators Share Posted 3 hours ago 18 minutes ago, Topher said: We are having the same issue. We do not have/see the Limit incoming setting. Do you have ESET Server Security with the firewall? What version do you have installed? Quote Link to comment Share on other sites More sharing options...
Topher 1 Posted 3 hours ago Share Posted 3 hours ago This occurred after updating servers to 11.1.2005.0 Quote Link to comment Share on other sites More sharing options...
Topher 1 Posted 3 hours ago Share Posted 3 hours ago Yes, firewall OFF. Updated to 11.1.12005.0--- stopped working after upgrade this morning Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted 3 hours ago Administrators Share Posted 3 hours ago Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Quote Link to comment Share on other sites More sharing options...
Topher 1 Posted 1 hour ago Share Posted 1 hour ago efsw_logs.zip Quote Link to comment Share on other sites More sharing options...
rick2201 0 Posted 1 hour ago Author Share Posted 1 hour ago Thanks Marcos, this worked for me. I just added all the networks in the "trusted zone" instead "all networks". Quote Link to comment Share on other sites More sharing options...
Topher 1 Posted 1 hour ago Share Posted 1 hour ago We can close this I figured it out--RDP was being blocked-unblocked connections. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted 45 minutes ago Administrators Share Posted 45 minutes ago 1 hour ago, Topher said: We can close this I figured it out--RDP was being blocked-unblocked connections. According to the logs you have HIPS and all HIPS-based features, such as Self-defense, Ransomware protection, Deep Behavior Inspection and Exploit Blocker disabled. This substantially deteriorates server protection. Also we recommend to reduce performance exclusions and use them only as a last resort to resolve actual performance issues. For backup we recommend excluding the process that performs the backup. Re-enabling the "Automatic startup file check after update" would allow for discovering possible malware running in memory as soon as a detection has been added without waiting for the next system reboot. Quote Link to comment Share on other sites More sharing options...
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