Agent Deployment problem

[William Neves 1]

I've been trying to install my ESET Endpoint product by the ERA 6, the deployment step it's ok, but even with the firewall not working, the agent does not manage my computer, someone have the same problem?, Thanks. 

[michalp 20]

What is in the agent status log located at: c:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html ?

[William Neves 1]

Thanks for the answer, the log print:

[michalp 20]

According to the log, hostname that you have put in Agent installer can not be resolved (No such host is known.). Can you ping it from command prompt?

[William Neves 1]

I've changed the host to the server ip, and the conection have been established, i will try to install the agent again in another machine, does have a way to change the deployer to use the server ip and not the server name?

[jimwillsher 65]

Assuming you are using the Live Installer, just edit the batch file in a text editor and change it in there.

 

Though a DNS name is strongly recommended over an IP address, in case your IP address changes.

 

I use a host name of antivirus.ourcompanyname.com

 

 

Jim

Edited March 5, 2015 by jimwillsher

[William Neves 1]

I know, but seems to have a problem with the dns name, i'm testing the ERA now, so the ip isn't a problem, now the repository is my new problem... it seem to works fine, last time that was happening because of one of the SQL services was not running , now all the services are OK, but the ERA does not find the agent or the installations... 

Edited March 5, 2015 by William Neves

[William Neves 1]

I've checked on the SQL manager and the service was not running, the problem have been solved, thanks

[William Neves 1]

Now the SQL Agent service is not working well... he starts but, 1s later stops... my god this thing is annoying ...

[jimwillsher 65]

Event Viewer will tell you why the agent is stopping. Or SQL event log.

[William Neves 1]

i'm installing the product again, lets see now...