Mwaba 0 Posted September 10 Share Posted September 10 I installed full encryption on an HP laptop with windows 10 pro 64 bit, core i7. I has to enable TMP and it encrypted fine, it showed full encryption but i suppose it never completed. it worked fine but the next day , it gave bootup error, can't see the OS and can't connect to Eset protect on Prem console. how can i resolve this problem? Quote d:projects\encryptionproducts\bootloader\Application\image_routine.c:(289): ***Unable to locate operating system boot file*** :Not Found (14) the laptop cant be seen on the console Quote Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 37 Posted September 11 ESET Staff Share Posted September 11 Hi @Mwaba, Would you mind acquiring a UEFI Diagnostic Log: https://support.eset.com/en/kb7894-eset-encryption-recovery-utility-diagnostics#gatherefi and submitting a Support Ticket via: https://www.eset.com/int/support/contact/ Thank you, Kieran Quote Link to comment Share on other sites More sharing options...
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