Microbe 6 Posted September 2 Share Posted September 2 Hi ESET Team, I would like to ask is there any way to uninstall ESET Endpoint Security for mobile device in safe from Samsung Android device? I recommended the client to do some action from their ESET PROTECT, see the below steps: 1. Open EP > Polices > NEW POLICY > under 'Settings' section > choose ESET Endpoint Security for Android then > 'SETTINGS' > then hit 'Set' at the right part of Administrator password 2. Set the New Password > then click OK and Finish > then test the credentials or new password from the mobile device But as per client , the device is not connected to ESET PROTECT for 1 yr see the below screenshots But when i checked the license of his client from ESET MSP - is says it still active He also do the below action : One of my clients has ESET Mobile protection licence and she has forgot the Admin password that has been set up for it. I am wondering how can we reset the password? I went through forget password option and it said it will send a code to administrator email. However, either me or the client have not received any code from ESET to rest the password. - OUR CLIENT I'm thinking if we can uninstall ESET Mobile Security from android device in safe mode, then do reinstallation or can you give us other option? Cheers, Microbe Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted September 2 Administrators Share Posted September 2 Did the user follow the instructions at https://help.eset.com/eesa/4/en-US/settings_admin_password.html? Quote Link to comment Share on other sites More sharing options...
Microbe 6 Posted September 2 Author Share Posted September 2 I will ask our client and i will let you know. Cheers, Gil Quote Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,257 Posted September 2 Administrators Solution Share Posted September 2 If it doesn't help, please raise a support ticket. Quote Link to comment Share on other sites More sharing options...
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