KaewCYJ 0 Posted July 5 Share Posted July 5 Sorry, I have a question. I scrolled to the front of the Computers menu in the ESET PROTECT Cloud console and couldn't scroll back to show the computer groups. 741862887.744113.mp4 Quote Link to comment Share on other sites More sharing options...
P4r4do0x 1 Posted July 5 Share Posted July 5 Hello, Try this. -PD Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted July 5 Administrators Share Posted July 5 If toggling Hide / Show side panel doesn't make any difference, please raise a support ticket for further troubleshooting. Does the issue occur in all browsers? Quote Link to comment Share on other sites More sharing options...
KaewCYJ 0 Posted July 7 Author Share Posted July 7 On 7/5/2024 at 8:33 PM, Marcos said: If toggling Hide / Show side panel doesn't make any difference, please raise a support ticket for further troubleshooting. Does the issue occur in all browsers? We've tried changing web browsers. There is still the same problem, unable to expand. Quote Link to comment Share on other sites More sharing options...
KaewCYJ 0 Posted July 7 Author Share Posted July 7 On 7/5/2024 at 7:56 PM, P4r4do0x said: Hello, Try this. -PD Thank you very much, but we scrolled without clicking on Show side panel, instead we used the mouse to scroll, with the arrow appearing for scrolling, and the computers menu and three dots as shown in the picture did not appear. Quote Link to comment Share on other sites More sharing options...
O S 0 Posted July 10 Share Posted July 10 Hi, We are experiencing the same problem. Someone moved the slider too far to the left, and now it is stuck there. Since the side panel layout is user-specific, everyone who logs in encounters this issue. Is there any way to reset the side panel layout? Thank you. Quote Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted July 11 ESET Staff Share Posted July 11 On 7/10/2024 at 3:25 PM, O S said: Hi, We are experiencing the same problem. Someone moved the slider too far to the left, and now it is stuck there. Since the side panel layout is user-specific, everyone who logs in encounters this issue. Is there any way to reset the side panel layout? Thank you. I have not verified whether it resolves this specific glitch, but it is possible to reset user's stored state, see documentation: https://help.eset.com/protect_admin/10.0/en-US/user_settings.html but be aware this will reset all filters, changes in columns order, selected columns for all tables, etc. Also I am little confused by statement that "side panel layout is user-specific" because it should be indeed user-specific = in other words, if other user logs in (with different login), user should not be affected by this. If all users / all accounts are affected, resetting user state won't help. But in case multiple users are using/sharing the same account, indeed all users would see the same configuration... Quote Link to comment Share on other sites More sharing options...
O S 0 Posted July 12 Share Posted July 12 16 hours ago, MartinK said: I have not verified whether it resolves this specific glitch, but it is possible to reset user's stored state, see documentation: https://help.eset.com/protect_admin/10.0/en-US/user_settings.html but be aware this will reset all filters, changes in columns order, selected columns for all tables, etc. Also I am little confused by statement that "side panel layout is user-specific" because it should be indeed user-specific = in other words, if other user logs in (with different login), user should not be affected by this. If all users / all accounts are affected, resetting user state won't help. But in case multiple users are using/sharing the same account, indeed all users would see the same configuration... Hi Martin, I was about to try your solution, but after I logged in, the side panel magically came back, and everything is now fine again. However, I have to say that the UI feels a bit different – maybe it’s just a placebo effect. Quote Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted July 15 ESET Staff Share Posted July 15 On 7/12/2024 at 11:52 AM, O S said: Hi Martin, I was about to try your solution, but after I logged in, the side panel magically came back, and everything is now fine again. However, I have to say that the UI feels a bit different – maybe it’s just a placebo effect. Thanks for letting us know. And indeed there was a rollout of newer version of "computers" section in last few weeks, so it is possible you got it just recently. Also there are some UI changes/improvements and bigger technology changes, that might have resolved behavior of sidepanel. If possible, could you also check that sidepanel behaves correctly also on other "main" screen, like "Detections", etc.? Those were not affected by rollout of computers section, so it might happen issue will be persistent there. Quote Link to comment Share on other sites More sharing options...
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