Doug80122 0 Posted May 30 Share Posted May 30 There are three members in my family and all three of us have ESET subscriptions. Mine is the only one that pops up several times a day with information that an update is ready to download. I tried a couple of months ago to get help and didn't get much but the problem seemed to resolve itself. Now it is back and instead of a few times a week, it is now multiple times a day. If I ignore it, the message keeps appearing and I get a reminder on my Taskbar to address it. If I download the update it does nothing to keep the pop up from continuing to alert me that there is an important update for me. Again, this never happens with my other family member's accounts. If anyone has any ideas that would be great. I'm about ready to give up and get a different security program since this is getting really annoying. Thank you. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,145 Posted May 30 Administrators Share Posted May 30 Please provide logs collected with ESET Log Collector. I suspect that you have enabled notifications about engine updates: Quote Link to comment Share on other sites More sharing options...
itman 1,707 Posted May 30 Share Posted May 30 Post what Eset version you have installed. I suspect these Eset update popups are informing you that a new version of Eset is available for download and installation. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted June 3 Author Share Posted June 3 It is version 17.1.11.0 I ran the Log Collector and the results are attached. collector_log.txt Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,145 Posted June 3 Administrators Share Posted June 3 collector_log.txt is just an operational log generated by ELC. Please supply the whole zip archive generated by ELC as well as a screenshot of the pop-up window that you are getting. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted Saturday at 11:44 AM Author Share Posted Saturday at 11:44 AM It says the zipped file exceeds the maximum allowed. (I'm working on getting a screenshot for you. Thank you for your help. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted 5 hours ago Author Share Posted 5 hours ago Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,145 Posted 5 hours ago Administrators Share Posted 5 hours ago Turning off this setting in the advanced update setup will prevent the window from popping up before update: Quote Link to comment Share on other sites More sharing options...
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