ESET Business Account vs. Eset Protect

[Chris0 0]

Hello

I have a small problem here.
A remote computer, which is probably rarely used, is shown as "OK" in ESET Business Account, with the version
ESET Endpoint Security for Windows 11.0.2044.0 and last connection today.
A colleague on site has also confirmed this Version of Eset Endpoint Security.
But in "Eset Protect" (Eset Cloud Administrator) version 9.1.2 is displayed with a red warning and with last connection December 2022.
Serial number, FQDN etc. are correct.
How can I update Eset Protect to the correct version again? EBA synchronizes the information correctly.

Thanks for help

Chris

 

[Marcos 5,189]

Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors.