How to quarantine/delete files that were retained from ESET?

[Panagiotis Goudas 0]

Hello.

I was wondering if there is any way to quarantine/delete files that were detected and retained by ESET PROTECT without connecting to this pc.

Is there any way to achieve this through ESET Console?

Thanks in advance for your answer.

[Marcos 5,735]

Files are typically retained if you run a scan without cleaning. Files are not quarantined unless cleaned so further clarification and ideally logs collected with ESET Log Collector from the machine in question will be needed.

[MartinK 384]

Also note that there is a set of quarantine management tasks available in the PROTECT console (see: https://help.eset.com/protect_admin/11.0/en-US/client_tasks_quarantine_management.html) which enables console user to remotely perform specific actions. But I am not sure it covers required scenarios as it is not clear to me what is the usecase - but as already mentioned, objects are quarantined automatically, and it is not possible to just request to quarantine specific file.

[RobertEDS 0]

This is the most common result on 99.99% of scan with cleaning in eset protect cloud.  I have hundreds of end points in protect cloud and we do monthly scans with cleaning on them.   Almost always results in detections retained.    Constantly I see folks here saying it is due to scan without cleaning but this is not true.   Would be nice to see this issue actually addressed by eset.  It is annoying.   The things detected are real problems and should be cleaned especially when the task is scan with cleaning.   

[Marcos 5,735]

9 hours ago, RobertEDS said:

This is the most common result on 99.99% of scan with cleaning in eset protect cloud.  I have hundreds of end points in protect cloud and we do monthly scans with cleaning on them.   Almost always results in detections retained.    Constantly I see folks here saying it is due to scan without cleaning but this is not true.   Would be nice to see this issue actually addressed by eset.  It is annoying.   The things detected are real problems and should be cleaned especially when the task is scan with cleaning.   

Please raise a support ticket. A detected file can be retained also in case when it's a driver that is always loaded at system startup.