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"User" and "Detection name" fields empty in Firewall notifications

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I am not sure if this question has been asked already or not, but we would like to know if there is a way to populate the "User" and "Detection name" fields in the notifications that we receive via email? See the attached screenshot.


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Please provide logs collected with ESET Log Collector from the machine. Nevertheless, if you can reproduce the issue please report it to technical support to find out if it's a bug or misconfiguration of notifications. The "User" field may be empty especially if the detection occurred if no user was logged on.

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Hi Marcos,

Thank you for the suggestion. This occurs with all of our machines. There are users logged in, each time such notification is received. This is the current configuration of the notification:


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