Tmod 4 Posted February 15 Share Posted February 15 Any ideas what is going on with the failure to connect to the liveguard servers? have the same issue on multiple systems. Link to comment Share on other sites More sharing options...
jenbcol 0 Posted February 15 Share Posted February 15 I am having the same issue and have wasted hours trying to resolve. Does anyone have any suggestions or remedies? Link to comment Share on other sites More sharing options...
Bullet77 0 Posted February 15 Share Posted February 15 I too waste better part of a day troubleshooting. This forum just goes to show ESET has the problem. And I guess we all just wait till they resolve it. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted February 15 Administrators Share Posted February 15 We have found out that there was a short high load on US servers at about 1:00 AM CET. Are you still getting the notification? Link to comment Share on other sites More sharing options...
Vlade 0 Posted February 15 Share Posted February 15 I am also having this issue, its been a full day now, still telling me the LiveGuard servers cannot be reached. ESET is my firewall, what other firewall am I supposed to modify Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted February 15 Administrators Share Posted February 15 It could be that only some ISPs are having connectivity issues with our servers since the US servers have been up and running and @itman from the US doesn't have any such issues. Please carry on as follows: Enable advanced logging under Help and support -> Technical support \ Reboot the machine Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments). Link to comment Share on other sites More sharing options...
Tmod 4 Posted February 15 Author Share Posted February 15 (edited) Day two here as well, Seems more are having issues then not. Also seems odd that all of these ISP's have the same issue at the same time all from different areas. I can verify that when connecting via VPN the issue resolved as well. Will collect the logs and at Edited February 15 by Tmod Link to comment Share on other sites More sharing options...
Tmod 4 Posted February 15 Author Share Posted February 15 (edited) 1 hour ago, Marcos said: It could be that only some ISPs are having connectivity issues with our servers since the US servers have been up and running and @itman from the US doesn't have any such issues. Please carry on as follows: Enable advanced logging under Help and support -> Technical support \ Reboot the machine Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments). Now it is connected to liveguard again, It is connecting and disconnecting at intervals. Now it is disconnected again. essp_logs.zip Edited February 15 by Tmod xxJackxx 1 Link to comment Share on other sites More sharing options...
Tmod 4 Posted February 15 Author Share Posted February 15 (edited) Connected again. And disconnected again Edited February 15 by Tmod Link to comment Share on other sites More sharing options...
Bullet77 0 Posted February 15 Share Posted February 15 I just waited,as issue was definately with ESET. All is fixed now. Link to comment Share on other sites More sharing options...
Most Valued Members cyberhash 194 Posted February 15 Most Valued Members Share Posted February 15 12 minutes ago, Bullet77 said: I just waited,as issue was definately with ESET. All is fixed now. Handy page for reference for users is at https://status.eset.com/ Link to comment Share on other sites More sharing options...
Tmod 4 Posted February 16 Author Share Posted February 16 1 hour ago, cyberhash said: Handy page for reference for users is at https://status.eset.com/ Eset did say the servers were fine and fully operational in this particular case so while that is a good reference because it shows fully operational does not mean the issue is not on their end. Link to comment Share on other sites More sharing options...
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