Jump to content

Recommended Posts

Any ideas what is going on with the failure to connect to the liveguard servers?

have the same issue on  multiple systems.

Link to comment
Share on other sites

I too waste better part of a day troubleshooting. This forum just goes to show ESET has the problem. And I guess we all just wait till they resolve it.

Link to comment
Share on other sites

  • Administrators

We have found out that there was a short high load on US servers at about 1:00 AM CET. Are you still getting the notification?

Link to comment
Share on other sites

I am also having this issue, its been a full day now, still telling me the LiveGuard servers cannot be reached. ESET is my firewall, what other firewall am I supposed to modify

Link to comment
Share on other sites

  • Administrators

It could be that only some ISPs are having connectivity issues with our servers since the US servers have been up and running and @itman from the US doesn't have any such issues.

Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support \
  2. Reboot the machine
  3. Reproduce the issue
  4. Stop logging
  5. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).
Link to comment
Share on other sites

Day two here as well, Seems more are having issues then not. Also seems odd that all of these ISP's have the same issue at the same time all from different areas.

I can verify that when connecting via VPN the issue resolved as well.

Will collect the logs and atimage.png.81047cfc5ffd4cd944715985eee86ab1.png

Edited by Tmod
Link to comment
Share on other sites

1 hour ago, Marcos said:

It could be that only some ISPs are having connectivity issues with our servers since the US servers have been up and running and @itman from the US doesn't have any such issues.

Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support \
  2. Reboot the machine
  3. Reproduce the issue
  4. Stop logging
  5. Collect logs with ESET Log Collector and upload the generated archive here (only the ESET staff can access attachments).

Now it is connected to liveguard again, It is connecting and disconnecting at intervals.

Now it is disconnected again.
 

essp_logs.zip

Edited by Tmod
Link to comment
Share on other sites

1 hour ago, cyberhash said:


Handy page for reference for users is at https://status.eset.com/

 

Eset did say the servers were fine and fully operational in this particular case so while that is a good reference because it shows fully operational does not mean the issue is not on their end.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...