PaulMetz 0 Posted December 1, 2023 Share Posted December 1, 2023 How do I get rid of this message? Something went wrong. Restart the secure browser to ensure it is fully active. I restart the browser and continue to get the message. This happens in both chrome and edge. Log file: Time;Action;File;Hash;Information;User 12/1/2023 9:39:14 AM;Blocked;C:\Users\~1\AppData\Local\Temp\chrome_BITS_4644_115353579\0.57.44.2492_hnimpnehoodheedghdeeijklkeaacbdc.crx;86B1B058E1E7D2F1F35E830DB446B59E15670E5E;Extension ID: hnimpnehoodheedghdeeijklkeaacbdc; Time;Action;File;Hash;Information;User 12/1/2023 9:38:00 AM;Blocked;C:\Users\ \AppData\Local\Temp\4a52aa0b-15f4-4efb-90bb-999b0d32f794.tmp;189898BB2DCAE7D5A6057BC2D98B8B450AFAEBB6;Extension ID: nmmhkkegccagdldgiimedpiccmgmieda; Link to comment Share on other sites More sharing options...
ESET Staff constexpr 47 Posted December 1, 2023 ESET Staff Share Posted December 1, 2023 Can you please open the browser, collect ELC log while browser is open and upload it here? Link to comment Share on other sites More sharing options...
LynnY 0 Posted December 4, 2023 Share Posted December 4, 2023 This is happening to me as well, how do I fix it? Link to comment Share on other sites More sharing options...
Steve H 0 Posted December 4, 2023 Share Posted December 4, 2023 I am having the same problem with numerous computers, which began last week. Link to comment Share on other sites More sharing options...
serafino 0 Posted December 5, 2023 Share Posted December 5, 2023 I have the same problem too. Link to comment Share on other sites More sharing options...
Max M 0 Posted December 5, 2023 Share Posted December 5, 2023 Hi, this is happening to me too, on Chrome, ESET HOME version 17.0.15.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,255 Posted December 5, 2023 Administrators Share Posted December 5, 2023 With the browser open, please collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
ESET Staff constexpr 47 Posted December 5, 2023 ESET Staff Share Posted December 5, 2023 Does restarting the PC help? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,255 Posted December 5, 2023 Administrators Share Posted December 5, 2023 On 12/1/2023 at 4:32 PM, PaulMetz said: How do I get rid of this message? Something went wrong. Restart the secure browser to ensure it is fully active. Please carry on as follows: Download Procdump from https://learn.microsoft.com/en-us/sysinternals/downloads/procdump and extract the archive to the disk Run as an administrator: procdump -i -ma After ekrn has crashed, run procdump -u Compress the generated ekrn dump(s) Upload the archive here or to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
KM22 0 Posted December 5, 2023 Share Posted December 5, 2023 I am also having this issue, with Firefox, Chrome and Microsoft Edge. It started today for me. Firefox & Edge are latest version, I uninstalled Chrome. If I don't close the browsers shortly after the message appears, it freezes my whole PC and I have to reset. Eset version is 16.2.15.0 Link to comment Share on other sites More sharing options...
manos_v_tax 0 Posted December 5, 2023 Share Posted December 5, 2023 no it doesn't help restarting. essp_logs.zip Link to comment Share on other sites More sharing options...
zbela 0 Posted December 5, 2023 Share Posted December 5, 2023 I have the same problen too! It started yesterday evening. Sometimes freeses the windows. Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,255 Posted December 5, 2023 Administrators Solution Share Posted December 5, 2023 Cleaner module 1245.1 is now available. Please check if it resolves the issue. Aryeh Goretsky, PaulMetz and KM22 3 Link to comment Share on other sites More sharing options...
zbela 0 Posted December 6, 2023 Share Posted December 6, 2023 No more errors during half an hour of operation Link to comment Share on other sites More sharing options...
KM22 0 Posted December 7, 2023 Share Posted December 7, 2023 No more problems for me either. Thanks. Link to comment Share on other sites More sharing options...
Recommended Posts