Attention Required, Firewall is disabled

[Mark-Deo 0]

Hello Everyone, I need your assistance please as I have an issue called Firewall is disabled, the issue i've found many PCs and Laptops on Eset Protect Cloud have a Firewall is a disabled issue, and note that we know that as we already disabled it by GPO, the issue is i've 2 different policies applied on 2 different static groups first policy called "X" applied on group "management" and the second policy "Y" is applied on group "marketing" all PCs in group marketing have this issue firewall disabled and must enable it however the same joined domain PCs in Marketing group with policy Y haven't had this issue ?

i need to disable the option that triggers or checks Windows firewall how can i do that?

 

[Marcos 5,074]

Firewall is disabled only if you install ESET Endpoint Security while being connected to the machine via RDP. You can either click Enable firewall if you are sure that it's configured properly and won't terminate your RDP session, or install Endpoint while not being connected to the machine via RDP.

[Mark-Deo 0]

Thank you Marcos for your reply but i it seems you missed my point 
ESET is already installed on the machines with Windows firewall disabled 

my question is i need to keep the Windows firewall disabled as it is, and ESET to ignore and stop make it warning that the windows firewall is disabled, how can i do that ?

[Marcos 5,074]

Frankly it is not clear to me what you want to disable. Do you want to keep the ESET firewall disabled and just hide the notification? Or you want to enable the ESET firewall and use it instead of the Windows firewall?

[Mark-Deo 0]

let me try to explain it more, I've 2 policies on ESET protect portal okay, when i place my laptop in a group with Policy X it gives me the attention required firewall is disabled, however when I move the laptop to another group with the second policy Y it doesn't give me the same warning, the ESET firewall is disabled on both policies tho, 

i just wanted to know why it doesn't give me the same attention in the second group and how can i keep eset firewall disabled and just hide the warning/notification.

i hope that you get me this time

[Marcos 5,074]

Please raise a support ticket, it's not a normal situation and the policy that triggers the "firewall disabled" application status will need to be thoroughly checked. It should be triggered only after manual installation of ESET Endpoint Security during an RDP session.