Guest camila Posted October 9, 2023 Share Posted October 9, 2023 It is just 9 days since I bought my first license. But I had a problem with my windows I didn´t know so I went to the tech supporter to reinstall my windows that meant to erase everything and do a backup. The eset I had installed was erased and now that I want to install it again I can't use it. I bought the one for 1 device and still I want to use in the same device I used it during the first 9 days I cannot, it says that I have already used my only device when it is the same. What can I do? It is not worth to have bought the entire year of eset when I cannot use it anymore. I want to get back my money or get it fixed. Link to comment
Administrators Marcos 5,308 Posted October 10, 2023 Administrators Share Posted October 10, 2023 You may need to revoke the license via the license manager in your ESET HOME account. If you haven't created any yet, you can do so at https://home.eset.com and manage your license there. Link to comment
itman 1,760 Posted October 10, 2023 Share Posted October 10, 2023 (edited) Did you try to activate Eset using your existing Eset license key? I have had HDD crashes in the past resulting in Win 10 being installed from scratch on new HDD. Then Eset being installed. I never had an issue activating Eset again using my existing license key. Edited October 10, 2023 by itman Link to comment
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