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No response from malware research


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i need your help, i have shared some sample and some hashes with malware research team, but i have still not got any response from the, i even dropped them a reconfirmation email but it has been a week and no response from the malware research team, below are some ticket id created when i shared hashes and samples with the malware research team, can you please check and escalate on this to malware research team, since i do not want to send duplicate emails to them, t will be helpful if you can escalate the tickets to malware research on high priority basis since some of the sample hashes are ransomware.









can you please escalate the tickets to malware researchers and get an update

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  • Marcos changed the title to No response from malware research
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A response is not guaranteed when you contact samples[at]eset.com. It is up to the malware analysts to give priorities to particular tasks. Tickets with very low quality samples that include clean, non-functional files, greyware, files not subject to detection, such as source files may never be replied to as out analysts primarily deal with malware and samples that pose actual risk to users. We encourage everyone to submit highly suspicious files and appreciate it. Samples that are actual malware are usually detected within minutes or hours at maximum.

Having said that, we'll draw this topic to a close.

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