Philonius Thunk 0 Posted September 10, 2023 Share Posted September 10, 2023 I purchased a renewal not realizing ESET no longer supported my older Mac, version 10.10.5. Please refund my credit card. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,076 Posted September 10, 2023 Administrators Share Posted September 10, 2023 Please contact ESET LLC that sold you the license. Open a support ticket or call: 1-844-824-3738 Mon - Fri, 6:00AM - 5:00PM PT Link to comment Share on other sites More sharing options...
iandev 0 Posted November 6, 2023 Share Posted November 6, 2023 I wrongly paid for a renewal of ESET INTERNET SECURITY (UPGRADE) 1 USER 3 YEARS HK$999 and wrongly renewed NOD32 Anti virus $USD118.98.As I have not downloaded these two software. The HK ESET distributor has refunded the HK$999 but they said I have to ask the US ESET for a refund of US$118.98. Please arrange a refund by return. Thanks Link to comment Share on other sites More sharing options...
itman 1,662 Posted November 6, 2023 Share Posted November 6, 2023 33 minutes ago, iandev said: but they said I have to ask the US ESET for a refund of US$118.98 Eset North America handles all Eset license purchases made using U.S. dollars. You can contact them here: https://www.eset.com/us/about/contact/ about this matter. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,076 Posted November 6, 2023 Administrators Share Posted November 6, 2023 46 minutes ago, iandev said: I wrongly paid for a renewal of ESET INTERNET SECURITY (UPGRADE) 1 USER 3 YEARS HK$999 and wrongly renewed NOD32 Anti virus $USD118.98.As I have not downloaded these two software. The HK ESET distributor has refunded the HK$999 but they said I have to ask the US ESET for a refund of US$118.98. Please arrange a refund by return. Thanks There is no license registered with your forum email address that was purchased from ESET, LLC. I've found only these 3, all purchased through the Hong Kong distributor Version2: Link to comment Share on other sites More sharing options...
itman 1,662 Posted November 6, 2023 Share Posted November 6, 2023 5 minutes ago, Marcos said: I've found only these 3, all purchased through the Hong Kong distributor Version2: Appears OP is referring to the currently active NOD32 license. Multiple past forum postings all refer to license purchases in U.S. dollars are forwarded to Eset N.A. for payment processing. As such, issues with the purchases must be resolved by Eset N.A.. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,076 Posted November 6, 2023 Administrators Share Posted November 6, 2023 What is your order number? I've contacted ESET LLC but they don't have any such record associated with your license email. All 3 licenses I've found were issued by Version2 from China. Link to comment Share on other sites More sharing options...
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