AhmedDeban 1 Posted August 9, 2023 Share Posted August 9, 2023 Good Day, Dears I have issue with one laptop we had been replaced the motherboard ,but when tries to open the windows the HDD is not show up , What we do to recovery the data if the motherboard was changed ? , Thanks & Regards, Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted August 9, 2023 ESET Staff Share Posted August 9, 2023 (edited) Hi @AhmedDeban, Not sure if this is for EFDE or EEE, but so long as you can access the Recovery File from either EP Console or EEE Server, you should have no issues decrypting this disk via the following methods: EFDE: https://help.eset.com/efde/en-US/recovery_data.html - Recovery File required no matter how you encrypted. EEE (Managed): https://support.eset.com/en/kb7160-decrypt-a-managed-system-that-is-unable-to-start-windows - Recovery File should only be required if you used TPM to encrypt. EEE (Standalone): https://support.eset.com/en/kb7146-decrypt-a-standalone-system-that-is-unable-to-start-windows - Just need to use the Admin or User FDE Credentials. Edited August 9, 2023 by Kstainton Link to comment Share on other sites More sharing options...
AhmedDeban 1 Posted August 9, 2023 Author Share Posted August 9, 2023 3 hours ago, Kstainton said: Hi @AhmedDeban, Not sure if this is for EFDE or EEE, but so long as you can access the Recovery File from either EP Console or EEE Server, you should have no issues decrypting this disk via the following methods: EFDE: https://help.eset.com/efde/en-US/recovery_data.html - recovery File required no matter how you encrypted. EEE (Managed): https://support.eset.com/en/kb7160-decrypt-a-managed-system-that-is-unable-to-start-windows - Recovery File should only be required if you used TPM to encrypt. EEE (Standalone): https://support.eset.com/en/kb7146-decrypt-a-standalone-system-that-is-unable-to-start-windows - Just need to use the Admin or User FDE Credentials. I tried but Disk Enumeration failed. Link to comment Share on other sites More sharing options...
ESET Staff Solution Kstainton 31 Posted August 9, 2023 ESET Staff Solution Share Posted August 9, 2023 Hi @AhmedDeban, Hopefully this KB can help you with the issue: https://support.eset.com/en/kb8338-error-disk-enumeration-failed-in-eset-endpoint-encryption-or-eset-full-disk-encryption Thank you. Link to comment Share on other sites More sharing options...
AhmedDeban 1 Posted August 21, 2023 Author Share Posted August 21, 2023 Resolved , Thanks Link to comment Share on other sites More sharing options...
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