MikeJordy23 0 Posted July 23, 2023 Share Posted July 23, 2023 Hi, stating that from ESET HOME I can see my email address, when I try to reset my settings password where it is asked me to enter my ESET HOME email, it says that my email is not registered. Could you please help me ? I need to resert my user settings password. Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 23, 2023 Administrators Share Posted July 23, 2023 I don't know if you have created an ESET HOME account or not but there's no EH account nor a license registered with your forum email address. Please provide your public license ID in the form of XXX-XXX-XXX. If you don't have an ESET HOME account and don't want to create one yet, you can unlock your ESET settings via your license email: https://support.eset.com/en/kb6915 Link to comment Share on other sites More sharing options...
MikeJordy23 0 Posted July 23, 2023 Author Share Posted July 23, 2023 This is my public ID 3A6-9DR-2NE Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 23, 2023 Administrators Share Posted July 23, 2023 It's a dodgy license registered to "a aa" from Sri Lanka and the email address cXXXXXXX5@gmail.com. Where did you get or purchase the license from? Link to comment Share on other sites More sharing options...
MikeJordy23 0 Posted July 23, 2023 Author Share Posted July 23, 2023 how can I reset my user settings password ? Link to comment Share on other sites More sharing options...
zazii 0 Posted August 8, 2023 Share Posted August 8, 2023 have you solved the issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 9, 2023 Administrators Share Posted August 9, 2023 14 hours ago, zazii said: have you solved the issue? In the above case it could be resolved by purchasing a license from an authorized ESET partner or reseller. Link to comment Share on other sites More sharing options...
zazii 0 Posted August 9, 2023 Share Posted August 9, 2023 (edited) thank you for your response ok I will try to get the license as soon as possible... Edited August 9, 2023 by zazii mistake in spellings Link to comment Share on other sites More sharing options...
Recommended Posts