MikeJordy23 0 Posted July 23 Share Posted July 23 Hi, stating that from ESET HOME I can see my email address, when I try to reset my settings password where it is asked me to enter my ESET HOME email, it says that my email is not registered. Could you please help me ? I need to resert my user settings password. Thanks Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,838 Posted July 23 Administrators Share Posted July 23 I don't know if you have created an ESET HOME account or not but there's no EH account nor a license registered with your forum email address. Please provide your public license ID in the form of XXX-XXX-XXX. If you don't have an ESET HOME account and don't want to create one yet, you can unlock your ESET settings via your license email: https://support.eset.com/en/kb6915 Quote Link to comment Share on other sites More sharing options...
MikeJordy23 0 Posted July 23 Author Share Posted July 23 This is my public ID 3A6-9DR-2NE Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,838 Posted July 23 Administrators Share Posted July 23 It's a dodgy license registered to "a aa" from Sri Lanka and the email address cXXXXXXX5@gmail.com. Where did you get or purchase the license from? Quote Link to comment Share on other sites More sharing options...
MikeJordy23 0 Posted July 23 Author Share Posted July 23 how can I reset my user settings password ? Quote Link to comment Share on other sites More sharing options...
zazii 0 Posted August 8 Share Posted August 8 have you solved the issue? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,838 Posted August 9 Administrators Share Posted August 9 14 hours ago, zazii said: have you solved the issue? In the above case it could be resolved by purchasing a license from an authorized ESET partner or reseller. Quote Link to comment Share on other sites More sharing options...
zazii 0 Posted August 9 Share Posted August 9 (edited) thank you for your response ok I will try to get the license as soon as possible... Edited August 9 by zazii mistake in spellings Quote Link to comment Share on other sites More sharing options...
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