KimiM 0 Posted July 15, 2023 Share Posted July 15, 2023 I have just installed ESET PROTECT Cloud (version: 4.4.6.1) product. However, I can not access the network(LAN) scanner anymore. The network scanner only needs to access SMB on the same LAN network. Please advise me if you have any solution. Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 15, 2023 Administrators Share Posted July 15, 2023 ESET PROTECT Cloud is not supposed to be installed locally (unlike on-premise) so I'd rather expect the issue started after installing ESET Endpoint Security. Can you confirm? Does pausing the firewall make a difference? What network scanner are you referring to? Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 15, 2023 Author Share Posted July 15, 2023 Thanks for your comment, I appreciate. I installed existing LAN that including brand new setup PC. Only new PC is no problem to access Copier/Scanner device on same network. I am new to ESET PROTECT Cloud therefore I need to know how can I pause the firewall at ESET PROTECT Cloud. Please advise me. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 15, 2023 Administrators Share Posted July 15, 2023 ESET PROTECT only manages ESET security products. Does pausing the firewall on an endpoint where the issue occurs make a difference? Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 17, 2023 Author Share Posted July 17, 2023 Actually, I disabled firewall, however still same result... Any other method that I can try? Thanks, Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 17, 2023 Administrators Share Posted July 17, 2023 Does temporarily uninstalling ESET actually make the issue go away? Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 17, 2023 Author Share Posted July 17, 2023 It's works fine, when uninstalled ESET from the PC. So any ideas now? Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 18, 2023 Author Share Posted July 18, 2023 I just found that scanner/copier need to open port 445. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 18, 2023 Administrators Share Posted July 18, 2023 SMB communication is allowed in the trusted zone so it's likely that you didn't have the trusted zone configured properly if you had to create a permissive rule. Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 18, 2023 Author Share Posted July 18, 2023 OK, I can try that. BTW, where I can setup trusted zone? Please advise me. Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 18, 2023 Administrators Share Posted July 18, 2023 You can check if your network is trusted in the Known networks list: Alternatively you can add your local subnet to the Trusted zone in the Zones setup. Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 19, 2023 Author Share Posted July 19, 2023 I have tried above setting, unfortunately did not work. Registered scan/copier IP address. When I disable all the firewall function then it;s works. But it's looks ugly to showing security worrying. Hopefully there's suite way to do it. Any ideas? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 19, 2023 Administrators Share Posted July 19, 2023 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reboot the machine Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 20, 2023 Author Share Posted July 20, 2023 I have generated a log file. However it's more 250MB that over the limit for upload file size. What should I do? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 20, 2023 Administrators Share Posted July 20, 2023 You can upload it to a file sharing service, such as OneDrive, Dropbox, etc. and drop me a private message with a download link. Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 20, 2023 Author Share Posted July 20, 2023 OK, here is a link to download. https://www.dropbox.com/scl/fi/1pl1sbtlqxpnbqhb0cspd/ees_logs.zip?rlkey=6wza16n0sei4t6ug3zzc5wylp&dl=0 Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 24, 2023 Author Share Posted July 24, 2023 Any updates? Link to comment Share on other sites More sharing options...
KimiM 0 Posted July 30, 2023 Author Share Posted July 30, 2023 So how's result of log file? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 30, 2023 Administrators Share Posted July 30, 2023 It is not clear which of the blocked communications is the desired one initiated by the network scanner especially given that we don't know the IP address of the device it was running on. I'd recommend reproducing the issue and then resolving it via this: Link to comment Share on other sites More sharing options...
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