Faizan 0 Posted July 13, 2023 Share Posted July 13, 2023 Hello @Marcos , one of our clients is experiencing an issue with ESET blocking their URL. We have found that disabling the HTTP scanning under web access protection resolves the issue. We have attempted to exclude the URL in both URL and performance exclusions, but it has not been successful. Can you provide guidance on how we can resolve this issue? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 13, 2023 Administrators Share Posted July 13, 2023 What url is it? Is malware detected there or the url is blacklisted? Link to comment Share on other sites More sharing options...
Faizan 0 Posted July 13, 2023 Author Share Posted July 13, 2023 No malware detected not even blacklisted. what i understand is HTTP scanning is problematic when i disable HTTP scanning it start working fine immediately. otherwise it stay at loading and start working after loading of almost 30 mint. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 13, 2023 Administrators Share Posted July 13, 2023 What is the website so that I can try it myself? Link to comment Share on other sites More sharing options...
Faizan 0 Posted July 13, 2023 Author Share Posted July 13, 2023 its a DCS application load over Http URL. unfortunately i cant provide you the url due to privacy. also it will not work for you. i hope you will understand. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 13, 2023 Administrators Share Posted July 13, 2023 Did you try excluding the app or IP address from protocol filtering? What ESET product / version do you use? Link to comment Share on other sites More sharing options...
Faizan 0 Posted July 13, 2023 Author Share Posted July 13, 2023 yes i tried this. added the URL in excluded applications. but no success. Endpoint version. 9.0.2046 ESET Protect : 9.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 13, 2023 Administrators Share Posted July 13, 2023 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Faizan 0 Posted July 14, 2023 Author Share Posted July 14, 2023 please see attached logs. f3d21746-70ad-4ed4-8519-9439539e401d_era-diagnostic-logs_2023-07-13_17-50-06(1).zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 14, 2023 Administrators Share Posted July 14, 2023 Neither diagnostic logs nor a SysInspector log were collected. Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector (just click Collect, do not select/deselect anything which is not by default) and upload the generated archive here. Link to comment Share on other sites More sharing options...
Solution Faizan 0 Posted July 20, 2023 Author Solution Share Posted July 20, 2023 Issue has been resolved by excluding complete path with application extension. Thanks @Marcos Link to comment Share on other sites More sharing options...
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