Faizan 0 Posted July 13, 2023 Posted July 13, 2023 Hello @Marcos , one of our clients is experiencing an issue with ESET blocking their URL. We have found that disabling the HTTP scanning under web access protection resolves the issue. We have attempted to exclude the URL in both URL and performance exclusions, but it has not been successful. Can you provide guidance on how we can resolve this issue?
Administrators Marcos 5,458 Posted July 13, 2023 Administrators Posted July 13, 2023 What url is it? Is malware detected there or the url is blacklisted?
Faizan 0 Posted July 13, 2023 Author Posted July 13, 2023 No malware detected not even blacklisted. what i understand is HTTP scanning is problematic when i disable HTTP scanning it start working fine immediately. otherwise it stay at loading and start working after loading of almost 30 mint.
Administrators Marcos 5,458 Posted July 13, 2023 Administrators Posted July 13, 2023 What is the website so that I can try it myself?
Faizan 0 Posted July 13, 2023 Author Posted July 13, 2023 its a DCS application load over Http URL. unfortunately i cant provide you the url due to privacy. also it will not work for you. i hope you will understand.
Administrators Marcos 5,458 Posted July 13, 2023 Administrators Posted July 13, 2023 Did you try excluding the app or IP address from protocol filtering? What ESET product / version do you use?
Faizan 0 Posted July 13, 2023 Author Posted July 13, 2023 yes i tried this. added the URL in excluded applications. but no success. Endpoint version. 9.0.2046 ESET Protect : 9.0
Administrators Marcos 5,458 Posted July 13, 2023 Administrators Posted July 13, 2023 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here.
Faizan 0 Posted July 14, 2023 Author Posted July 14, 2023 please see attached logs. f3d21746-70ad-4ed4-8519-9439539e401d_era-diagnostic-logs_2023-07-13_17-50-06(1).zip
Administrators Marcos 5,458 Posted July 14, 2023 Administrators Posted July 14, 2023 Neither diagnostic logs nor a SysInspector log were collected. Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector (just click Collect, do not select/deselect anything which is not by default) and upload the generated archive here.
Solution Faizan 0 Posted July 20, 2023 Author Solution Posted July 20, 2023 Issue has been resolved by excluding complete path with application extension. Thanks @Marcos
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