lmbss 0 Posted April 8 Share Posted April 8 I performed the recent updates presented and eraserver stopped starting with the following log 2023-04-08 15:36:36 Information: [Thread 7f6a931bf740]: Loading ESET modules from /var/opt/eset/RemoteAdministrator/Server/Modules/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Local time is 2023-04-08 17:36:36 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProductLine: era 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProductVersion: 10.0.2133.0 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: Locale: en_US 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProductInstanceID: 29984224-2502-4f9e-b195-af26a1105659 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProgramDataDirectory: /var/opt/eset/RemoteAdministrator/Server/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProductConfigurationDirectory: /etc/opt/eset/RemoteAdministrator/Server/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProgramLogsDirectory: /var/log/eset/RemoteAdministrator/Server/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: TempDirectory: /tmp/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProgramLibraryDirectory: /opt/eset/RemoteAdministrator/Server/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: /var/opt/eset/RemoteAdministrator/Server/Modules/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: InstallConfiguration: CrashDumpsDirectory: /var/opt/eset/RemoteAdministrator/Server/Dumps/ 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Hardware Fingerprint: 0100F868-EE89-1C3E-1984-EF1E42DA6B5E 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded ESET modules: 1=1079,18=1948,10=1281.1,46=1070,25=1130,40=2040.1 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Used memory before loaded module libraries is 54196 KB 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Translator 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Translator (used 1112 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Updates 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Updates (used 236 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Database 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Database (used 504 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library DataMiners 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library DataMiners (used 7668 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Scheduler 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Scheduler (used 276 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Security 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Security (used 308 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library NetworkGrpc 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library NetworkGrpc (used 504 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Network 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Network (used 604 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Cleanup 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Cleanup (used 124 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Symbols 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Symbols (used 164 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library DynamicGroups 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library DynamicGroups (used 160 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Tags 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Tags (used 172 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Indexer 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Indexer (used 160 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library RemoteDeployment 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library RemoteDeployment (used 492 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Replication 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Replication (used 980 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Reports 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Reports (used 512 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Automation 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Automation (used 764 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library StaticGroups 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library StaticGroups (used 1224 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library EmailSender 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library EmailSender (used 852 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library SNMPTrapSender 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library SNMPTrapSender (used 112 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library SyslogSender 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library SyslogSender (used 416 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library ReportPrinter 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library ReportPrinter (used 752 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library License 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library License (used 592 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Monitor 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Monitor (used 4 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Repository 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Repository (used 452 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Installers 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Installers (used 1304 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library LogExport 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library LogExport (used 292 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Policies 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Policies (used 272 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Users 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Users (used 344 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library ConsoleApi 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library ConsoleApi (used 3864 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library PushNotifications 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library PushNotifications (used 724 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Authentication 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Authentication (used 820 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library Encryption 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library Encryption (used 136 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading module library ExportImport 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loaded module library ExportImport (used 492 KB) 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Loading of modules took 51 milliseconds 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Used memory before modules load and initialization is 81588 KB 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Initializing module CTranslatorModule 2023-04-08 15:36:36 Information: CTranslatorModule [Thread 7f6a931bf740]: Registering translator resource 2023-04-08 15:36:36 Information: CTranslatorModule [Thread 7f6a931bf740]: Module successfully initialized 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Initialized module CTranslatorModule (used 256 KB) initialization took 0 milliseconds 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Initializing module CUpdatesModule 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Initialized module CUpdatesModule (used 540 KB) initialization took 0 milliseconds 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Initializing module CDatabaseModule 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Startup configuration builder builds successfully ... 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Startup connection pool created ... 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: ESMC microservice uuid = 29984224-2502-4f9e-b195-af26a1105659 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Static object event streaming enabled = 0 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter Certificates with priority: 99996 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter UserGroupsManagementMapper with priority: 99995 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter StaticGroups with priority: 99999 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter DynamicTemplates with priority: 100000 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter PoliciesManagerMapper with priority: 99998 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter AutomationStuff with priority: 99997 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter AccessTokenMapper with priority: 99994 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Builder rebuilds successfully ... 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Connection pool recreated ... 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: ESMC microservice uuid = 29984224-2502-4f9e-b195-af26a1105659 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Static object event streaming enabled = 0 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter Certificates with priority: 99996 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter UserGroupsManagementMapper with priority: 99995 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter StaticGroups with priority: 99999 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter DynamicTemplates with priority: 100000 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter PoliciesManagerMapper with priority: 99998 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter AutomationStuff with priority: 99997 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: Registering EventIniter AccessTokenMapper with priority: 99994 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: CDBSetupperBase::PerformUpgradeIfNecessary: Checking if ETL DB is required 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: CDBSetupperBase::PerformUpgradeIfNecessary: ETL upgrade required. 2023-04-08 15:36:36 Information: CDatabaseModule [Thread 7f6a931bf740]: CDBSetupperBase::PerformUpgradeIfNecessary: Going to destroy tables because of previous fail: fact_fe_threat_event tbl_computers_aggr tbld_activethreats_status_engineversion tbld_application_identifier tbld_application_parameters tbld_apps_installed_status_name tbld_apps_installed_status_vendor tbld_cause tbld_computers_comment tbld_computers_name tbld_devicecontrol_device_event_device tbld_deviceinformation_device_status_manufacturer tbld_deviceinformation_device_status_model tbld_devicelocation_gps_status_provider tbld_diagnostics_diagnosticzip_event_data tbld_enterpriseinspectoralert_event_rulename tbld_exportedconfiguration_event_configuration tbld_firewallagregated_event_protocol tbld_hwinventory_chassis_status_description tbld_hwinventory_chassis_status_manufacturer tbld_hwinventory_display_status_description tbld_hwinventory_display_status_manufacturer tbld_hwinventory_displayadapter_status_description tbld_hwinventory_displayadapter_status_manufacturer tbld_hwinventory_inputdevice_status_description tbld_hwinventory_inputdevice_status_manufacturer tbld_hwinventory_massstorage_status_description tbld_hwinventory_massstorage_status_manufacturer tbld_hwinventory_networkadapter_status_description tbld_hwinventory_networkadapter_status_manufacturer tbld_hwinventory_printer_status_description tbld_hwinventory_processor_status_description tbld_hwinventory_processor_status_manufacturer tbld_hwinventory_ram_status_description tbld_hwinventory_ram_status_manufacturer tbld_hwinventory_sounddevice_status_description tbld_hwinventory_sounddevice_status_manufacturer tbld_identifiers_list_status_value tbld_ip_mask tbld_loggedusers_list_status_domain tbld_loggedusers_list_status_fullname tbld_loggedusers_list_status_name tbld_osinformation_edition_status_os_info_edition tbld_osinformation_locale_status_os_locale_language tbld_osinformation_timezone_status_time_zone_name_offset tbld_processname tbld_quarantine_uploadedfile_event_password tbld_quarantine_uploadedfile_event_path tbld_rdsensor_newcomputers_status_computer_identifier tbld_rdsensor_newcomputers_status_ipv4ipv6 tbld_rdsensor_newcomputers_status_mergedidentifier tbld_rdsensor_newcomputers_status_netcardvendor tbld_rdsensor_newcomputers_status_osname tbld_remote_host tbld_rulename tbld_scantargetsid tbld_security_product_status_nameversion tbld_srvsecproduct_scantargets_status_data tbld_static_groups_comment tbld_static_groups_name tbld_submittedfiles_event_username tbld_sysinspector_sysinspector_event_logdata tbld_threat_event_engineversion tbld_threatname tbld_used_license_status_licenseid_licenseproductname tbld_usergroup tbld_username tblf_activethreats_status tblf_applicationactivationmatrix_status tblf_appliedpoliciescount_status tblf_appliedpolicieslist_status tblf_appliedpolicyproducts_status tblf_apps_currentversion_status tblf_apps_installed_status tblf_apps_securitystatus_status tblf_apps_versioncheck_status tblf_audit_event tblf_blockedfiles_event tblf_certificates_peercertificate_status tblf_computer_connected_event tblf_computer_lost_event tblf_computercloningtickets_status tblf_computeridentityrecovered_event tblf_computerlocationmembership_status tblf_devicecontrol_device_event tblf_deviceinformation_device_status tblf_devicelocation_gps_status tblf_diagnostics_devicecontrol_device_event tblf_diagnostics_diagnosticzip_event tblf_diagnostics_firewall_event tblf_diagnostics_hips_event tblf_diagnostics_spam_event tblf_diagnostics_webcontrol_link_event tblf_dynamicgroups_content_status tblf_dynamicgroupsmembership_status tblf_dynamicthreatdetectionanalyses_status tblf_dynamicthreatdetectionglobalcustomersstatistics_status tblf_dynamicthreatdetectionglobaldetectionstatistics_status tblf_eesevent__event tblf_eesvirusdb_status tblf_encryption_storage_status tblf_enterpriseinspectoralert_event tblf_enterpriseinspectorincidentstatistics_status tblf_enterpriseinspectoroverview_status tblf_enterpriseinspectoroverviewtotals_status tblf_epns_status tblf_exclusionhitsagregated__event tblf_exclusionhitssummary_status tblf_exportedconfiguration_event tblf_featurestatus_status tblf_filteredwebsites_event tblf_firewallagregated_event tblf_functionality_computer_status tblf_functionality_problemsdetails_status tblf_functionality_products_status tblf_hipsagregated_event tblf_hwinventory_chassis_status tblf_hwinventory_display_status tblf_hwinventory_displayadapter_status tblf_hwinventory_inputdevice_status tblf_hwinventory_massstorage_status tblf_hwinventory_networkadapter_status tblf_hwinventory_printer_status tblf_hwinventory_processor_status tblf_hwinventory_ram_status tblf_hwinventory_sounddevice_status tblf_identifiers_list_status tblf_livegrid_status tblf_location_status tblf_loggedusers_list_status tblf_managed_products_status tblf_mdm_core_status tblf_mdm_enrollmenturls_status tblf_mdm_reenrollmenturls_status tblf_network_adapters_status tblf_network_ipaddresses_status tblf_network_mobile_status tblf_newcomputerenrolled_event tblf_osinformation_computerstarttime_status tblf_osinformation_edition_status tblf_osinformation_locale_status tblf_osinformation_timezone_status tblf_performance_server_event tblf_performance_server_state_status tblf_qos_database_event tblf_qos_network_event tblf_quarantine_content_status tblf_quarantine_uploadedfile_event tblf_rdsensor_newcomputers_status tblf_repository_agent_status tblf_repository_epi_status tblf_repository_server_status tblf_repository_software_status tblf_scan_event tblf_security_product_status tblf_serverseatchanged_event tblf_spam_topdomains_status tblf_spam_toprecipients_status tblf_spam_topsenders_status tblf_srvsecproduct_scantargets_status tblf_static_groups tblf_storage_capacity_status tblf_storage_list_status tblf_submittedfiles_event tblf_sysinspector_sysinspector_event tblf_task_client_event tblf_task_client_trigger_notification_event tblf_task_detail_agentdeployment_status tblf_task_server_status tblf_threat_event tblf_threatsmute_event tblf_threatsmuteeitoera_event tblf_threatsmuteeratoei_event tblf_tryandbuyfeatures_status tblf_used_license_status tblf_webcontrolagregated_event 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Unloading module: CUpdatesModule 2023-04-08 15:36:36 Information: Kernel [Thread 7f6a931bf740]: Unloading module: CTranslatorModule 2023-04-08 15:36:36 Error: Service [Thread 7f6a931bf740]: Service run-time failed with: [MySQL][ODBC 8.0(w) Driver][mysqld-5.6.50]Unknown table 'era_db.fact_fe_threat_event' i need help to resolve this problem Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted April 9 Administrators Share Posted April 9 Our recommendation is to create a dump of the current db, migrate/deploy a new PROTECT Server with clean db. All necessary certificates and CA can be taken from the db dump. In order to troubleshoot db related issues like that, please open a support ticket. Quote Link to comment Share on other sites More sharing options...
lmbss 0 Posted April 9 Author Share Posted April 9 How to open a support ticket? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted April 10 Administrators Share Posted April 10 You can go through the wizard at https://go.eset.com/contact-support/ to create a ticket in the last step. Quote Link to comment Share on other sites More sharing options...
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