PDQ Deployment not allowed Wirelessly

[WyattM 0]

I'm experiencing some issue with PDQ Deploy as it fails to connect to a device while on a wireless network. When connected via ethernet the issue is resolved. Could ESET Endpoint Security be blocking anything from PDQ Deploy while connected via a wireless network?

[Marcos 5,074]

If you run the Firewall troubleshooting wizard, do you see a related communication among the recently blocked ones? Does allowing it or temporarily pausing the firewall make a difference?

[WyattM 0]

Running the Firewall troubleshooter I found that it's blocking our PDQ Server on TCP 139, 445, and ICMP

[Marcos 5,074]

Probably it would be enough if the server's IP address was in the trusted zone. Please check Network protection -> Known networks if the network with the server is in the trusted zone. You can explicitly add it in the trusted zone under Network protection -> Zones -> Trusted zone.

[WyattM 0]

On 3/22/2023 at 8:25 PM, Marcos said:

Probably it would be enough if the server's IP address was in the trusted zone. Please check Network protection -> Known networks if the network with the server is in the trusted zone. You can explicitly add it in the trusted zone under Network protection -> Zones -> Trusted zone.

Thanks for your help, I managed to solve the issue by navigating through the Firewall Wizard and finding out what exactly was being blocked for PDQ. Adding the server IP via a Trusted Zone also helped!