ChrisAt 0 Posted February 14 Share Posted February 14 Hello. We have the problem that the confirmation e-mail for the EBA account was not delivered correctly due to a typo within our e-mail systems. Meanwhile we have corrected the typo however there is no way to trigger a resent of the confirmation e-mail. When trying to login to EBA we get the message: Account not activated Your account has not been activated yet. When trying to do the "Forgotten password" procedure no e-mail is sent, Trying to recreate the account with similar username (e-mail) is possible however also there is no confirmation e-mail sent. Catch22. We have a support case open since yesterday morning, but did not get anything more than the confirmation e-mail for the ticket. Any help is very much appreciated. THX. Link to comment Share on other sites More sharing options...
ESET Staff emilota 5 Posted February 15 ESET Staff Share Posted February 15 (edited) Hello @ChrisAt, the token should expire in 1 hour after which you should be able to register EBA account again using the same e-mail address. If this does not work, please send me your email address to the chat so we will look into it. Edited February 15 by emilota Link to comment Share on other sites More sharing options...
Recommended Posts