Hello.
We have the problem that the confirmation e-mail for the EBA account was not delivered correctly due to a typo within our e-mail systems. Meanwhile we have corrected the typo however there is no way to trigger a resent of the confirmation e-mail.
When trying to login to EBA we get the message:
Account not activated
Your account has not been activated yet.
When trying to do the "Forgotten password" procedure no e-mail is sent, Trying to recreate the account with similar username (e-mail) is possible however also there is no confirmation e-mail sent.
Catch22.
We have a support case open since yesterday morning, but did not get anything more than the confirmation e-mail for the ticket.
Any help is very much appreciated.
THX.
