MYOB Firewall Settings

[CampbellP 0]

Hi 

I have just installed ESET Internet Security 16.0.22.0 a few days ago for the first time, I have found it easy to use etc.

But when I tried to open my company file in MYOB  it said it cannot confirm my company file because of my firewall is blocking the confirmation process. I am now locked out of MYOB

Has anyone found the same before I ring MYOB

 

[Nightowl 202]

Pause ESET firewall temporarily , does that application work for you after pause?

And check the Network Troubleshooter , it shows there if the firewall is blocking communication to something.

Edited November 17, 2022 by Nightowl

[CampbellP 0]

Thank you 

But I am brand new to this software so still learning 

I just did an update now it's using the latest version ESET Internet Security 16.0.24.0

I tried that Pause ESET firewall temporarily but it's still the same,

What I will do is shut it down tonight and try again in the morning.

Maybe it will reset on the reboot.

It could be locked out by MYOB for too many attempts  to confirm 

I will recheck this forum in the morning

Regards Campbell

[Nightowl 202]

Also when you sign in and fail

Head to ESET GUI > Setup > Troubleshooting Wizard

Do you see anything related to MYOB there?

[CampbellP 0]

Doc9.pdf

See Attached Screen dumps from both apps

Nothing showing in ESET

Makes me think it maybe a server problem with MYOB

 

[Nightowl 202]

1 minute ago, CampbellP said:

Doc9.pdfUnavailable

See Attached Screen dumps from both apps

Nothing showing in ESET

Makes me think it maybe a server problem with MYOB

 

If you want to completely rule out ESET being the reason , you can completely uninstall it and try again , if it worked ,then we can say ESET prevented it somehow , if it didn't work , then it is not ESET which is causing this.

[itman 1,659]

I don't know what MYOB software you are using but if it is AccountRight, equivalent Eset firewall rules to the below Win firewall rules would have to be created:

Quote

The AccountRight installer creates the following Windows Firewall rules for the AccountRight API Service:

Inbound Rules

MYOB API Service (Domain)	Domain	Yes	Any	*(see below)	Tcp	8080	Any
MYOB API Service (Private)	Private	Yes	Any	LocalSubnet	Tcp	8080	Any

(*) Custom Remote IP Address

Rules marked with * in the Remote address field allow connections from the following private networks, as defined in RFC 1918 (https://tools.ietf.org/html/rfc1918)
* 10.0.0.0/8
* 172.16.0.0/12
* 192.168.0.0/16

 

https://help.myob.com/wiki/display/ar/AccountRight+Server+Edition+Technical+Notes#expand-AccountRightAPIService

In other words, an Eset firewall rule created for the process associated with MYOB API Service to allow inbound TCP traffic to local port 8080.

Edited November 18, 2022 by itman

[CampbellP 0]

Thank you all for your advice ,

After reading replies I deleted ESET and ran MYOB Again with no success

So it appears to be MYOB so I will have to get onto MYOB and get them to sort it out .

Many Thanks to All

Campbell