CampbellP 0 Posted November 17, 2022 Share Posted November 17, 2022 Hi I have just installed ESET Internet Security 16.0.22.0 a few days ago for the first time, I have found it easy to use etc. But when I tried to open my company file in MYOB it said it cannot confirm my company file because of my firewall is blocking the confirmation process. I am now locked out of MYOB Has anyone found the same before I ring MYOB Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted November 17, 2022 Most Valued Members Share Posted November 17, 2022 (edited) Pause ESET firewall temporarily , does that application work for you after pause? And check the Network Troubleshooter , it shows there if the firewall is blocking communication to something. Edited November 17, 2022 by Nightowl Link to comment Share on other sites More sharing options...
CampbellP 0 Posted November 17, 2022 Author Share Posted November 17, 2022 Thank you But I am brand new to this software so still learning I just did an update now it's using the latest version ESET Internet Security 16.0.24.0 I tried that Pause ESET firewall temporarily but it's still the same, What I will do is shut it down tonight and try again in the morning. Maybe it will reset on the reboot. It could be locked out by MYOB for too many attempts to confirm I will recheck this forum in the morning Regards Campbell Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted November 17, 2022 Most Valued Members Share Posted November 17, 2022 Also when you sign in and fail Head to ESET GUI > Setup > Troubleshooting Wizard Do you see anything related to MYOB there? Link to comment Share on other sites More sharing options...
CampbellP 0 Posted November 17, 2022 Author Share Posted November 17, 2022 Doc9.pdf See Attached Screen dumps from both apps Nothing showing in ESET Makes me think it maybe a server problem with MYOB Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted November 17, 2022 Most Valued Members Share Posted November 17, 2022 1 minute ago, CampbellP said: Doc9.pdfUnavailable See Attached Screen dumps from both apps Nothing showing in ESET Makes me think it maybe a server problem with MYOB If you want to completely rule out ESET being the reason , you can completely uninstall it and try again , if it worked ,then we can say ESET prevented it somehow , if it didn't work , then it is not ESET which is causing this. Link to comment Share on other sites More sharing options...
itman 1,538 Posted November 18, 2022 Share Posted November 18, 2022 (edited) I don't know what MYOB software you are using but if it is AccountRight, equivalent Eset firewall rules to the below Win firewall rules would have to be created: Quote The AccountRight installer creates the following Windows Firewall rules for the AccountRight API Service: Inbound Rules MYOB API Service (Domain) Domain Yes Any *(see below) Tcp 8080 Any MYOB API Service (Private) Private Yes Any LocalSubnet Tcp 8080 Any (*) Custom Remote IP Address Rules marked with * in the Remote address field allow connections from the following private networks, as defined in RFC 1918 (https://tools.ietf.org/html/rfc1918) * 10.0.0.0/8 * 172.16.0.0/12 * 192.168.0.0/16 https://help.myob.com/wiki/display/ar/AccountRight+Server+Edition+Technical+Notes#expand-AccountRightAPIService In other words, an Eset firewall rule created for the process associated with MYOB API Service to allow inbound TCP traffic to local port 8080. Edited November 18, 2022 by itman Link to comment Share on other sites More sharing options...
CampbellP 0 Posted November 18, 2022 Author Share Posted November 18, 2022 Thank you all for your advice , After reading replies I deleted ESET and ran MYOB Again with no success So it appears to be MYOB so I will have to get onto MYOB and get them to sort it out . Many Thanks to All Campbell Link to comment Share on other sites More sharing options...
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