Pull database from other server, but can't, show alert

[Guest aaronyang]

old server :

ESET PROTECT (Server)，ver 9.0 (9.0.2141.0)
ESET PROTECT (Webconsole)，ver 9.0 (9.0.138.0)

 

CentOS (64-bit)，ver 7.5.1804

Database:MySQL 5.6.40

 

NEW :

from ESET WEBsite download OVF ( protect_appliance.ova )

 

Alert:

https://drive.google.com/file/d/1p5qRsE8Z6zcmsTJ5gG5FKX9QRvUTqh18/view?usp=sharing

[Marcos 5,074]

Please do not report issues in the Quick question forum as per this forum rule:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

I would recommend opening a support ticket for help with troubleshooting. According to the screenshot it looks like the initial configuration during VA deployment is failing when running "systemctl restart network".  It is not clear what you mean by "pull database" since the screenshot shows an error during VA deployment.

[Guest aaronyang]

Thank you for your reply, the referenced website:
https://help.eset.com/protect_deploy_va/80/en-US/pull_db_from_other_server.html
Only then did the error appear.

[Marcos 5,074]

I see. Please open a support ticket as suggested. Also please ask about issues in the appropriate product forum next time, after signing up for the forum.