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RSS feed not updated on Outlook


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Hello,

The ESET Support News RSS feed no longer updates in Outlook desktop client. The latest news is from January 31, 2022.

I've already unsubscribed et resubscribed but that did nothing...

Can you please check ?

Thank you !

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  • Administrators

You are right. however, it's unclear as to why it happens since the data in the feed is updated and various web RSS readers display it alright:

<rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:feedpress="https://feed.press/xmlns" xmlns:media="http://search.yahoo.com/mrss/" version="2.0">
  <channel>
    <feedpress:locale>en</feedpress:locale>
    <feedpress:newsletterId>esetkb_news_en</feedpress:newsletterId>
    <atom:link rel="hub" href="http://feedpress.superfeedr.com/"/>
    <image>
      <link>https://support.eset.com/news/</link>
      <title><![CDATA[Support News]]></title>
      <url>https://static.feedpress.com/logo/esetkb_news_en-5a97cf8e4ce12.png</url>
    </image>
    <title>Support News</title>
    <link>https://support.eset.com/news/</link>
    <description/>
    <atom:link href="https://support-feed.eset.com/news/" rel="self" type="application/rss+xml"/>
    <item segment="business">
      <title>ESET PROTECT 9.1.18.2 Hotfix has been released</title>
      <link>https://support-feed.eset.com/link/15366/15539869/news8301</link>
      <description><![CDATA[ESET PROTECT hotfix version 9.1.18.2 has been released and is available to download.<img src="https://support-feed.eset.com/link/15366/15539869.gif" height="1" width="1"/>]]></description>
      <pubDate>Wed, 3 August 2022 13:57:00 GMT</pubDate>
    </item>
    <item segment="business">
      <title>ESET PROTECT 9.1.18.1 Hotfix has been released</title>
      <link>https://support-feed.eset.com/link/15366/15458945/news8299</link>
      <description><![CDATA[ESET PROTECT hotfix version 9.1.18.1 has been released and is available to download.<img src="https://support-feed.eset.com/link/15366/15458945.gif" height="1" width="1"/>]]></description>
      <pubDate>Wed, 27 July 2022 16:35:00 GMT</pubDate>
    </item>

Moreover, Outlook displays some news with a wrong date:

    <item segment="business">
      <title>ESET Enterprise Inspector and ESET Dynamic Threat Defense have been renamed</title>
      <link>https://support-feed.eset.com/link/15366/15182251/news8214</link>
      <description><![CDATA[ESET Enterprise Inspector and ESET Enterprise Inspector Cloud version 1.7 and later have been renamed. ESET Dynamic Threat Defense has also been renamed.<img src="https://support-feed.eset.com/link/15366/15182251.gif" height="1" width="1"/>]]></description>
      <pubDate>Mon, 28 March 2022 17:30:00 GMT</pubDate>
    </item>

image.png

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You can't. It seems to be a bug in MS Outlook so it's Microsoft who should provide a solution.

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