Most Valued Members ewong 8 Posted June 16, 2022 Most Valued Members Share Posted June 16, 2022 I'm using ESET Protect and just installed Server security on a Windows 2008r2 system. After installation, on the webconsole, I'm getting an alert for this system. "Product Setup failed We couldn't set up protection. Some features may not be fully working." So I went to the problematic system and took a look at the logs and noticed these entries: Quote 2022-06-16 01:31:54 Information: CDynamicGroupsModule [Thread 260]: Refreshing dynamic groups templates after replication 2022-06-16 01:31:54 Information: CDataMinersModule [Thread 76c]: CFunctionalityLogDataMiner: Scheduled first publishing of functionality logs with 60s delay 2022-06-16 01:31:54 Information: CDataMinersModule [Thread 76c]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PROBLEMSDETAILS_STATUS 2022-06-16 01:31:54 Information: CDataMinersModule [Thread 76c]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_PRODUCTS_STATUS 2022-06-16 01:31:54 Information: CDataMinersModule [Thread 76c]: CFunctionalityLogDataMiner: Postponing functionality log of type: StatusLog_FUNCTIONALITY_COMPUTER_STATUS 2022-06-16 01:31:54 Information: SchedulerModule [Thread 418]: Received message: RegisterSleepEvent 2022-06-16 01:31:54 Information: AutomationModule [Thread 808]: Facade: Loading all enabled triggers. 2022-06-16 01:31:54 Information: CSystemConnectorModule [Thread 810]: Connecting to product 2022-06-16 01:31:54 Information: CEssConnectorModule [Thread 814]: Connecting to product 2022-06-16 01:31:54 Information: CDynamicGroupsModule [Thread 260]: Refreshing static groups after replication 2022-06-16 01:31:54 Information: CDynamicGroupsModule [Thread 260]: Evaluating dynamic groups templates 2022-06-16 02:00:25 Error: AuthenticationModule [Thread 83c]: CFingerprintReader::ReadCurrentFingerprint: fingerprint reading failed with error=[Response for request of type DeviceFingerprintRequest (request id: 12) was not received in time] 2022-06-16 02:00:25 Error: AuthenticationModule [Thread 83c]: DeviceEnrollmentCommand execution failed with: HW fingerprint could not be obtained. 2022-06-16 02:00:25 Warning: CReplicationModule [Thread 6b4]: GetAuthenticationSessionToken: Received failure status response: TEMPORARILY_UNAVAILABLE (Error description: session token temporarily unavailable, device is not enrolled yet) 2022-06-16 01:33:17 Error: CSystemConnectorModule [Thread 258]: Operating system up to date check failed with: -1 I'm not entirely sure what the problem is. The date/time is correct and this system can ping the ESET Protect server. Any clarifications appreciated. Thanks ewong Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 16, 2022 Administrators Share Posted June 16, 2022 Please provide logs collected with ESET Log Collector from the server where installation failed. Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted June 16, 2022 Author Most Valued Members Share Posted June 16, 2022 Attaching to this message. era-diagnostic-logs_2022-06-16_13-49-44.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 16, 2022 Administrators Share Posted June 16, 2022 The logs show that ESET is installed alright. Please post a screenshot of the Monitoring screen in ESET Server Security. Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted June 16, 2022 Author Most Valued Members Share Posted June 16, 2022 Hi Marcos, Please accept my apologies. I goofed up. Another case of PEBCAK. The problem I realized was that a policy wasn't being applied to this offline machine. After applying the actual policy, it's now registering as Green. Sorry for the bother. Thanks ewong. Link to comment Share on other sites More sharing options...
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