Trying to update from 14.2.24.0 to 15.0.16.0. From the home tab I've hit Accept & Update for the new license agreement, once I hit that I get and Elevated ESET client prompt, I hit yes on that window and it takes me to the update tab. From there I hit Update product now(because it isint updating at this point). That takes me to another Elevated ESET promt, which again brings me back to the update tab and does nothing... Please Alpha and beta test your software before unleashing it on the public, unless you want to pay us for testing... thanks

I can affirm that this is the only solution that worked for me. It's worth mentioning that attempting to execute this seemingly simple operation without taking the proper steps could lead to foul language and possible anger. To help others complete this task while maintaining a semi zen-like state, I've included a small guide that you may find useful. #1 Record any customized settings (I had a ton) you have in ESET or you'll be S.O.L. like me ... #2 Make sure before you uninstall that you have created a user login name and password at: https://login.eset.com Alternately, you can type eset login in google and the first result should be: https://my.eset.com *NOTE* This user name and password will be a different account than your ESET Forums account. Once you create your login, link your license key to the login account you've just created. Make sure ESET recognizes your CURRENT computer and has it listed under Show all devices -> #2 Uninstall ESET When uninstalling you cannot use add/remove programs, instead follow this guide to the letter: - https://support.eset.com/en/kb5547-uninstall-your-eset-home-product-in-windows-10 Once you've uninstalled ESET, reboot your system #3 Log in to your ESET account (refer to step #1) From ESET HOME, Click on show all licenses -> then click on Open license Make note of your ESET product listed under Available products for this license *NOTE* ESET CYBER SECURITY is for Mac computers only. Windows versions will have something like ESET NOD32 Antivirus ect... Navigate back to ESET HOME and click Show all devices -> Find the computer listed here that your going to be installing ESET on and click on the three little dots -> to the right of that system and select Disconnect -> #4 Install ESET I downloaded ESET NOD32 Antivirus 15.0.16.0 from this article: - https://support.eset.com/en/kb2885-download-and-install-eset-offline-or-install-older-versions-of-eset-products #5 Login once the install has completed *NOTE Make sure and use the proper login (refer to step #1)

Cannot update to 15.0.16.0

By SnowdeninRussia
October 21, 2021 in ESET Internet Security & ESET Smart Security Premium & ESET Security Ultimate

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Go to solution Solved by SnowdeninRussia, October 23, 2021

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peteyt 396

Posted December 19, 2021

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Posted December 19, 2021

1 hour ago, sake said:

Thank you, Pete.

I had to install KB4490628 and then had to run the offline NOD32 installer and only then managed to update to 15.0.21.0. Though, it was still not possible through the already installed v14. Thanks for your time once again.

Glad to be a help. However I'd recommend looking into an upgrade. I belive windows 7 is in limited support Eset wise, although I could be wrong. Eventually support will be limited and so on

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Cannot update to 15.0.16.0

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peteyt 396

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