brylerayandayan 0 Posted May 31, 2021 Share Posted May 31, 2021 Hi, I can't add license on ELA. Please see attached photo. Thank you! Link to comment Share on other sites More sharing options...
brylerayandayan 0 Posted May 31, 2021 Author Share Posted May 31, 2021 Public ID is 33B-4EE-3VW. Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted May 31, 2021 Administrators Share Posted May 31, 2021 I assume that the problem is the license is registered to multiple email addresses, including nod32order@valueline.com.ph. You must contact the distributor and ask to change the email address to yours. A license should be registered only to one email address. Link to comment Share on other sites More sharing options...
ESET Staff emilota 7 Posted June 1, 2021 ESET Staff Share Posted June 1, 2021 Hello @brylerayandayan, I recommend to use EBA instead of ELA for license registration. EBA provides more benefits while ELA is legacy portal. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted June 2, 2021 ESET Staff Share Posted June 2, 2021 Hello @brylerayandayan If I may ask, why you wanted to add license to an ELA security admin? Was it included in license e-mail instructions, or it´s just your common practice? I see on the screenshot, that the ELA is actually empty, and was not used before. Am I right? Link to comment Share on other sites More sharing options...
brylerayandayan 0 Posted June 3, 2021 Author Share Posted June 3, 2021 Thanks, we are now talking to our distributor. They also recommended to use EBA. On 6/1/2021 at 2:16 AM, Marcos said: I assume that the problem is the license is registered to multiple email addresses, including nod32order@valueline.com.ph. You must contact the distributor and ask to change the email address to yours. A license should be registered only to one email address. Link to comment Share on other sites More sharing options...
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