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Security Vulnerability Exploitation Attempts

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We have a website running on a server. ESET File Security is installed on this server inside. A client of mine comes to my website and his IP address is blocked by ESET.  You can see an image of the error in the attached image.  Why am I getting this error ?  Issue Is on my side or the client's side ?  if I allow this IP address, can it damage my systems ? How can I solve this problem ? Or what can my client do to solve this problem ? 


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