Pavila 0 Posted February 8, 2021 Share Posted February 8, 2021 I install eset and test it when I do a scan I noticed that my pc went from using 15% ram to 34-40% ram, I stopped the scan and still the consumption is not low, in the resource manager I only see eset services that consume 200MB and it is ok but there is something or some service not showing in resource manager and consuming much more, is this normal? My computer has the following characteristics Processor: Ryzen 5 3400g RAM: 16GB single channel Graphics: AMD Rx 580 Operating system: Windows 10 pro 20H2 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,714 Posted February 9, 2021 Administrators Share Posted February 9, 2021 What is the memory usage immediately after starting up Windows? Does uninstalling ESET and installing the latest version from scratch with default settings make a difference? Link to comment Share on other sites More sharing options...
Pavila 0 Posted February 9, 2021 Author Share Posted February 9, 2021 When starting windows the use of ram is 13% to 16%, with eset internet security also 13%, the installation of eset that I did was zero with the normal configuration, although I do not know if there is another way to configure. But the consumption that I see occurs when performing a full scan and if you stop the scan, the consumption is maintained and I did not see any process associated with it Link to comment Share on other sites More sharing options...
Administrators Marcos 4,714 Posted February 9, 2021 Administrators Share Posted February 9, 2021 Memory consumption rises a bit during scans because smaller archives are unpacked in memory to speed up the scan. However, some time after the scan has completed memory consumption should return approximately to the previous level. Link to comment Share on other sites More sharing options...
Pavila 0 Posted February 9, 2021 Author Share Posted February 9, 2021 I understand, but a question, once the scan stops, should the ram consumption return to normal or after a while? Does the antivirus perform full scans on its own or is that option for me? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,714 Posted February 9, 2021 Administrators Share Posted February 9, 2021 A full disk scan can be scheduled or run manually. If possible, try uninstalling ESET and installing the latest version from scratch using default settings (enable LiveGrid during install) and let us know if ekrn still consumes more memory than usual. On my vanilla Windows 10 machine the Task manager shows about 38 MB for ekrn: Link to comment Share on other sites More sharing options...
Administrators Marcos 4,714 Posted February 10, 2021 Administrators Share Posted February 10, 2021 There is actually a problem with Windows Defender being active along with ESET. Is Window Security showing only ESET as active? Please provide logs collected with ESET Log Collector for a check. Link to comment Share on other sites More sharing options...
Pavila 0 Posted February 10, 2021 Author Share Posted February 10, 2021 Install again enable livegrid and I still see ram consumption problems, I attach protection screenshots and attach the eset log eis_logs.zip Link to comment Share on other sites More sharing options...
ESET Insiders SlashRose 25 Posted February 15, 2021 ESET Insiders Share Posted February 15, 2021 Link to comment Share on other sites More sharing options...
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