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macOS Big Sur Getting an Error "System extension required for Web and Email Protection was not started because of error. Try to restart macOS or reinstall the product"


Durgesh
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Go to solution Solved by Marcos,

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The internal VPN via the proxy should not affect your existing VPN. As Matus already mentioned above, as of Big Sur every AV vendor has to use an internal VPN to route the http traffic through in order to scan it for threats.

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This tip is copied from the ESET support service.

Hello,

Please review the following information from ESET:

https://support.eset.com/en/alert7666-eset-support-of-macos-big-sur-11

Then Download from Link and install :

https://www.eset.com/int/home/cyber-security/download/

Warning. An issue remains as the fix last only for the running session and have to reinstalled each time you switch it on or reboot.

A new fix may come soon.

Denis

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On 11/14/2020 at 3:18 PM, Marcos said:

According to https://support.eset.com/en/news7604-eset-support-of-macos-11-big-sur,  a version compatible with Big Sur that will include a firewall is planned for Dec 2020:

image.png

That's great that you have something planned for december 2020, however my license expires in January 2021...will I be getting an extension to my license or am I expected to just have paid for a year of service, but not get that full year???

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Until we get a proper update I just use Firefox in a WIn10 VM via Parallels.  At least Nod32 is working in Windows10 so there is protection there.  Is this the most convenient way, no but it's the safest until this nonsense gets figured out.  I am not messing with any VPN to get Eset to work.

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7 hours ago, Scott1273 said:

Until we get a proper update

Are you having the issue with the Network protection proxy being disconnected after a system restart?

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5 hours ago, Marcos said:

Are you having the issue with the Network protection proxy being disconnected after a system restart?

I have a MacBook pro early 2015 and I have this problem with the network protection proxy disconnected after a system restart, I manually reconnect when I restart it.

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  • 2 weeks later...

FYI i was just checking to see if i was the only one having the internet speed issue and after reading this reply i need to say i am surprised at the statement. which i believe Matus wrote to another member. " This is however a way how every anti malware solution have to work on Big Sur if he wants to scan network traffic for malware" As i ran AVG internet security for Mac Big Sur that also has a proxy which scans for malware NOT slowing down my traffic.  

That being said i have had ESET on my mac for a long time and usually they do come through with patches etc.

I'll Post screen shots showing HOW The ESET Proxy significantly slows down your connection to the internet by doing a speed test. My OS is Mac Big Sur 11.0.1 (20B29). The First will be with ESET Cyber Security Version 6.10.460.1.  The Second will be without the proxy connection "Disabling the proxy".

WO_Proxy.pdf W_Proxy.pdf

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5 hours ago, Scoobz said:

FYI i was just checking to see if i was the only one having the internet speed issue

Please collect logs as per https://support.eset.com/en/kb3404 and open a ticket with your local support for further troubleshooting of the issue.

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