rajgopalbh4 1 Posted November 11, 2020 Share Posted November 11, 2020 What is wrong with the Antivirus . My application is activated but I am not able to update the antivirus ? I am attaching an image which describes my problem . Also sometimes I receive an error saying that "update server not found" When will the antivirus start working properly ? I don't like to spend money for free . Alfio 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 11, 2020 Administrators Share Posted November 11, 2020 Please provide a pcap log created with tcpdump during a failed update attempt. The license appears to be valid and working. Link to comment Share on other sites More sharing options...
Alfio 0 Posted November 11, 2020 Share Posted November 11, 2020 (edited) Salve il mio nome Alfio, chiedo perche il soft Nod32 ver 9.0.429.2 non riesce a raggiungere il server per la valutazione, cosa sia accaduto ai vostri serever, se funzionava tanto bene, ora nessuno si connette piu al server.. chiedo assistenza per favore. Grazie Machine translation: I am asking why the soft Nod32 ver 9.0.429.2 cannot reach the server for evaluation, what happened to your servers, if it worked so well, now nobody connects to the server anymore .. I ask for assistance please . Thanks Edited November 11, 2020 by Marcos Machine translation added Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 11, 2020 Administrators Share Posted November 11, 2020 21 minutes ago, Alfio said: Salve il mio nome Alfio, chiedo perche il soft Nod32 ver 9.0.429.2 non riesce a raggiungere il server per la valutazione, cosa sia accaduto ai vostri serever, se funzionava tanto bene, ora nessuno si connette piu al server.. chiedo assistenza per favore. Grazie Machine translation: I am asking why the soft Nod32 ver 9.0.429.2 cannot reach the server for evaluation, what happened to your servers, if it worked so well, now nobody connects to the server anymore .. I ask for assistance please . Thanks Firstly we kindly ask you to post in English since this is an English forum and most moderators and other users don't speak other languages. Secondly we ask you to not hijack someone else's topics. You have posted in an unrelated topic and in a wrong forum intended for NOD32 Antivirus for Linux desktop while your query concerns ESET for Windows. If you want to discuss an issue, please make sure that: - you use the latest version 14.0 and not a legacy one v9 - you make a topic in the product-related forum. Link to comment Share on other sites More sharing options...
rajgopalbh4 1 Posted November 11, 2020 Author Share Posted November 11, 2020 Will this command work out ? sudo tcpdump -w captured_packets.pcap -i wlo1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 11, 2020 Administrators Share Posted November 11, 2020 1 minute ago, rajgopalbh4 said: Will this command work out ? sudo tcpdump -w captured_packets.pcap -i wlo1 I think so. Link to comment Share on other sites More sharing options...
rajgopalbh4 1 Posted November 11, 2020 Author Share Posted November 11, 2020 Here is the dump then captured_packets.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 11, 2020 Administrators Share Posted November 11, 2020 The password is entered incorrectly. In the setup it's entered in upper-case but in fact all letters are lower-case. Link to comment Share on other sites More sharing options...
rajgopalbh4 1 Posted November 12, 2020 Author Share Posted November 12, 2020 Thanks to Alfio for making me remember older version of eset antivirus . The problem is not with the username and password but with the latest version of eset linux antivirus 4.0.96 version Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 12, 2020 Administrators Share Posted November 12, 2020 Was the issue resolved after entering the password correctly? Link to comment Share on other sites More sharing options...
rajgopalbh4 1 Posted November 12, 2020 Author Share Posted November 12, 2020 The problem is with the antivirus but not with the password . I installed an older version of antivirus and the problem of invalid username and password solved for me . Thank you Marcos . Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 12, 2020 Administrators Share Posted November 12, 2020 35 minutes ago, rajgopalbh4 said: The problem is with the antivirus but not with the password . I installed an older version of antivirus and the problem of invalid username and password solved for me . I don't agree for 2 reasons: 1, If the product itself converted the entered password to upper-case, all users would have a problem with update. However, nobody else has complained. 2, The log you provided clearly showed that the password was wrong. Link to comment Share on other sites More sharing options...
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