ThePro 0 Posted October 16, 2020 Share Posted October 16, 2020 Hi, Yesterday I accepted the update to version 7.3.2041 in the web console and now all our computers are restarting automatically (no prompt) to complete the update. We have Event ID 1074 in the log saying that the C:\Program Files\ESET\ESET Security\ekrn.exe process is the culprit. How do we prevent that to happen ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted October 16, 2020 Administrators Share Posted October 16, 2020 Could you please elaborate more on "I accepted the update to version 7.3.2041"? In order to upgrade Endpoint, it is necessary to create a software install task and select the desired product and license. The machine should not be rebooted after upgrade unless you choose to reboot if necessary: Link to comment Share on other sites More sharing options...
ThePro 0 Posted October 16, 2020 Author Share Posted October 16, 2020 From the web console, how do you get to this screen ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted October 16, 2020 Administrators Share Posted October 16, 2020 It's one of the screens that you go through when creating a software install task. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted October 19, 2020 ESET Staff Share Posted October 19, 2020 On 10/16/2020 at 1:59 PM, ThePro said: Yesterday I accepted the update to version 7.3.2041 in the web console and now all our computers are restarting automatically (no prompt) to complete the update. Could you please provide more details of how you actually initiated update? From description you provided, it seems that you used so called one-click update action, which is triggered on various places in the console. But regardless of that, you were supposed to receive following approval dialog: Link to comment Share on other sites More sharing options...
ThePro 0 Posted October 23, 2020 Author Share Posted October 23, 2020 @MartinK you are right, I left the checkmark on by mistake. Link to comment Share on other sites More sharing options...
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