offbyone 10 Posted September 18, 2020 Share Posted September 18, 2020 Hello. We have the problem that the confirmation e-mail for the EBA account was not delivered correctly due to a typo within our e-mail systems. Meanwhile we have corrected the typo however there is no way to trigger a resent of the confirmation e-mail. When trying to login to EBA we get the message: Account not activated Your account has not been activated yet. When trying to do the "Forgotten password" procedure no e-mail is sent, Trying to recreate the account with similar username (e-mail) is possible however also there is no confirmation e-mail sent. Catch22. We have a support case open since yesterday morning, but did not get anything more than the confirmation e-mail for the ticket. Any help is very much appreciated. THX. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted October 2, 2020 ESET Moderators Share Posted October 2, 2020 Hello @offbyone, have you been able to resolve the issue via the ticket, or do you need our assistance? Peter Link to comment Share on other sites More sharing options...
offbyone 10 Posted October 2, 2020 Author Share Posted October 2, 2020 Yes support removed the email address from the blacklist. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted October 2, 2020 ESET Moderators Share Posted October 2, 2020 Good, glad to hear that you were able to resolve the issue with them. Have a nice weekend, Peter Link to comment Share on other sites More sharing options...
Recommended Posts