online scanner has no text

[Herwin 0]

I have downloaded the the online scanner (one time scan;  https://www.eset.com/int/home/online-scanner/).

 

When I start the scan the windows opens without any text. It looks like this:

 

https://www.dropbox.com/s/n5meqrcau1sdja3/eset.PNG?dl=0

 

So:

* there is no text to describe the 4 options

* there are no clickable boxes  (OK, next, back, etc.) to move on

Even when I click one of the four options the next screen also has no text or boxes.

I asked a friend to download and run the same scanner (they downloaded it, not used my installation file) and they had the same problem.

My computer runs windows 10.

Any idea why this is happening and how to solve it?

Edited August 15, 2020 by Herwin

[Marcos 5,243]

Please refer to https://forum.eset.com/topic/23297-eset-online-scanner-missing-words/:

Quote

Deleting the C:\Users\username\AppData\Local\ESET folder seems to have fixed the issue. Just ran the installer again and everything is working okay.  

 

[Herwin 0]

Thanks.

That did it!