CWBuddha 0 Posted July 27, 2020 Share Posted July 27, 2020 I'm running the following products from ESMC console. After startup and sometime has passed ESET goes into a update state, network connectivity and any program lauched after this point locks up and can only be reset by a hard reset (even regular restart won't break out of this loop). When the product first boots updating works fine and everything operates as normal. This update and lock behavior usually occurs after the system is up a few hours. Any troubleshooting ideas are appreciated. I have uninstalled any suspect programs, repaired Windows 10 version 2004, and I can't figure this out. ESET Management Agent 7.0.577.0 ESET Endpoint Antivirus 7.3.2039.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 27, 2020 Administrators Share Posted July 27, 2020 A complete memory dump from the point when the system stops responding will be needed. Please create one as per https://support.eset.com/en/kb380, compress it, upload it to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
CWBuddha 0 Posted July 27, 2020 Author Share Posted July 27, 2020 Thanks very much for this information. I am set for the manual dump, and I am familiar with windows debugger too. My company prohibits we from publicly sharing crash-dumps or sysinspector dumps. Would it be possible for you to provide me with the analysis steps you would conduct so I can try to analyze the root cause without sharing the dump and then share the results with you? I really appreciate it! Thanks! Buddha. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 28, 2020 Administrators Share Posted July 28, 2020 Unfortunately it's not possible. Dumps can be analyzed only by our developers. Maybe you could try to reproduce it on a vm with a vanilla OS; I assume that sharing such dump should be possible. Link to comment Share on other sites More sharing options...
CWBuddha 0 Posted July 28, 2020 Author Share Posted July 28, 2020 Understood. Unfortunately I believe the issue maybe specific to this particular system and can’t be reproduced on another system. I’ll try to analyze it myself, can you at least give me a general idea. I’m considering removing ESET altogether as it’s causing 2-3 lockup’s a day. It seems to go into an update of some type then locks up networking and running programs. Link to comment Share on other sites More sharing options...
Olaf 0 Posted October 17, 2020 Share Posted October 17, 2020 Since upgrading Eset Endpoint Security on my PC to version 7.3 a few days ago I experienced already two crashes related to memory management. The system was running stable before since more than 1.5 years. Best greetings from Germany Olaf Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 17, 2020 Administrators Share Posted October 17, 2020 34 minutes ago, Olaf said: Since upgrading Eset Endpoint Security on my PC to version 7.3 a few days ago I experienced already two crashes related to memory management. The system was running stable before since more than 1.5 years. Please generate a complete memory dump from point when the system freezes as per the instructions at https://support.eset.com/en/kb380. When done, compress it, upload it to a safe location along with logs collected with ESET Log Collector and drop me a private message with download links. What operating system is there? Link to comment Share on other sites More sharing options...
Olaf 0 Posted October 18, 2020 Share Posted October 18, 2020 (edited) It's Windows 10 2004, 64 Bit. (32 GB memory, so a dump would be a bit troublesome.) Selfbuilt hardware. Unfortunately I will be away from home for the next 3 weeks approximately, so no crash chances for the next future. Best greetings from Germany Olaf Edited October 18, 2020 by Olaf Link to comment Share on other sites More sharing options...
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