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anti-theft.eset.com Activity Log problem


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Hi

i activate Anti-Theft function on my android device and register on my.eset.com  add device

and test apply first test. it compleate good.

 

after that i try to anter wrong pin and recive block screen (eset block screen) on device.

i recive email about "ESET Anti-Theft: Suspicious behavior detected on your device"

but i cant see this incident on my account (only test one)

post-3844-0-26408500-1400057726_thumb.jpg

 

how can i chose it?

 

to see photo i need only use "Download activity"

 

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  • ESET Staff

You need to set your device as Missing from Suspicious state, then the start of Missing incident will be set from start of Suspicious state. If it's followed by Normal state, Suspicious is ignored.

 

Hope it helps

 

regards

Peter

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but if i enter wrong pin device take photo yes?

but i cant see it if device is not market as missed, its normal ?

 

thanks for reply

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  • ESET Staff

Suspicious state is not an incident. Incidents are only Missing state or Test... So, if your device is in suspicious state, you need to set it as Missing (from my.eset.com portal), and after that, you'll see your photos from suspicious state (see my comment above). If you set it as Normal, no incident is made and no data from suspicious state will be visible (they will be available only in download all data).

 

regards

Peter

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