Jump to content

Cant connect to media servers after latest update


Recommended Posts

I just updated Internet Security to 13.0.22.0 on windows 10.

After the update i cant connect to my Plex media server running on win10 from my smart tv and the same issue with connecting from my android phone to vlc remote. If i turn of the firewall it works fine. I tried adding both programs under firewall - advanced - rules allowing all protocols in both directions and also under HIPS - exclusions. Nothing helps.

I have included recent logs

eis_logs.zip

Edited by mortenBB
Link to comment
Share on other sites

  • Administrators

I'd suggest the following:

- Remove all custom rules
- Switch the firewall to learning mode
- Connect to the media server from another machine
- Switch the firewall to automatic mode
- Review the rules and edit them as necessary. Test communication after making changes in particular rules.

If that doesn't help:
- enable advanced network protection logging under Tool -> Diagnostics
- reboot the machine
- reproduce the issue with blocked communication
- disable logging
- collect fresh logs with ELC and provide them for perusal. Also include information about the IP address from which the media server was accessed and the communication was blocked.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...