ESET pacakge library is empty

[jimwillsher 65]

Hello

I am trying to configure a new Client Task package in ERA to install ESET client, but repository is empty. Can somebody help?

ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)

Many thanks

Jim

[speakerbox 3]

Hi Jim,

We actually just had that on our ESMC console, was able to access CDN via hxxp://repository.eset.com/v1/info.meta all ok so didn't point to a firewall issue.

Rebooted our ESMC server then this worked as normal, the packages where back.

Same versions as you so may be similar and just require a reboot:

 

ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)

Thanks

[MartinK 384]

I would recommend to check HTTP proxy status if used. Empty list of packages most probably means there is some communication problem that prevents ESMC to download metadata from repository.eset.com.

Specific error should be present in ESMC's trace logs.

[jimwillsher 65]

Thanks both, will check. We don't use proxy but it's now out of hours so I can reboot and check.

[jimwillsher 65]

Thanks, a reboot solved it